Service Manager

Haritha Motors; Madurai District; On-site; INR 550,000 - 900,000; Full time

Benefits offered by this job

Target incentives

All benefits

Best in industry salary

Job summary

Haritha Motors in Tamil Nadu is seeking a service operations lead to manage after-sales activities, warranty handling, and warranty claims investigations. You will drive strategies to improve customer satisfaction and ensure compliance with internal policies and regulatory requirements across the workshop network.

The role focuses on boosting workshop revenue, service quality, and overall profitability while mentoring service Advisors, Floor In-charge, FI, CRM, CREs, and polishing teams.

Qualifications

• Excellent customer handling and communication skills.
• Understanding of after-sales service workflows.
• Experience in warranty processing and investigations.

Responsibilities

• Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
• Oversee warranty handling, including processing claims, conducting investigations, and providing solutions to customers.
• Develop and implement strategies to improve customer satisfaction index through effective technical services delivery.
• Ensure compliance with company policies, procedures, and regulatory requirements related to servicing and warranty management.
• Monitor Overall Operation of Workshop & Network.
• Enhance workshop revenue & overall business profitability.
• Service Quality improvement.
• Customer satisfaction improvement
• Establish norms like work ethics, discipline in the workshop and uniform tidiness.
• Monitor the daily vehicle reporting
• Ensure complete and timely information (HTR) delivery to HMSI from all the service outlets.
• Manage & get effective results from service Advisors, Floor In-charge, FI, CRM, CREs & Polishing team.
• Equip the workshop with additional facilities as per requirement.
• Timely dispatch of warranty material to HMSI on a regular basis
• Maintain workshop cleanliness & hygiene.
• Achieve overall target (Parts, Lube, Labor) Head & Location.
• Training & development for Subordinates.
• Fixing monthly targets & supports the team to achieve.

Job description

Roles and Responsibilities

• Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
  
• Oversee warranty handling, including processing claims, conducting investigations, and providing solutions to customers.
  
• Develop and implement strategies to improve customer satisfaction index through effective technical services delivery.
  
• Ensure compliance with company policies, procedures, and regulatory requirements related to servicing and warranty management

• Monitor Overall Operation of Workshop & Network.

• Enhance workshop revenue & overall business profitability.

• Service Quality improvement.

• Customer satisfaction improvement

• Establish norms like work ethics, discipline in the workshop and uniform tidiness.

• Monitor the daily vehicle reporting

• Ensure complete and timely information (HTR) delivery to HMSI from all the service outlets.

• Manage & get effective results from service Advisors, Floor In-charge, FI, CRM, CREs & Polishing team.

• Equip the workshop with additional facilities as per requirement.

• Timely dispatch of warranty material to HMSI on a regular basis

• Maintain workshop cleanliness & hygiene.

• Achieve overall target (Parts, Lube, Labor) Head & Location.

• Training & development for Subordinates.

• Fixing monthly targets & supports the team to achieve.
  
• Benifits : Salary : Best in industry , Target Incentive + ALL Benifits