Service Manager

Appsierra Group; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based recognition

Collaborative work environment

Job summary

Nova Group of Companies seeks a Service Manager for HVAC Systems in Mumbai. The role involves leadership of a large service team across Maharashtra, Goa, and Karnataka, focusing on customer satisfaction, service excellence, and technical training. Candidates must have at least 15 years of experience in HVAC service operations, a mechanical engineering degree, and strong leadership skills. Competitive compensation and a collaborative work environment are offered.

Qualifications

• Minimum 15 years of experience in HVAC service operations.
• Experience managing large, geographically distributed service teams.
• Candidates with Middle East experience preferred.

Responsibilities

• Lead and manage a service team across multiple regions.
• Drive service excellence through timely resolution of complaints.
• Conduct technical training for service staff to enhance skills.

Skills

Technical expertise in VRF systems

Strong client-facing skills

Team leadership

Troubleshooting ducted units

High customer satisfaction management

Education

Diploma or bachelor’s degree in mechanical engineering

Tools

MS Office

CRM tools

ERP software

Job description

Job Description: Service Manager – HVAC Systems

Company: Nova Group of Companies – Pureblu Technologies

Location: Mumbai (with regional responsibility across Maharashtra, Goa, and Karnataka)

Nova Group of Companies has been a trusted name in the HVAC&R industry for over four decades, offering complete solutions in design, contracting, and customer service. Through our digital‑first service initiative Pureblu Technologies, we are transforming the way air conditioning service is delivered, using technology to ensure reliability, responsiveness, and customer satisfaction across India.

Position Overview

We are looking for an experienced and dynamic Service Manager to lead our field service operations.

Based in Mumbai, this role will also oversee service delivery and team management across Goa, Karnataka, and other regions of Maharashtra. The candidate must have strong technical experience in VRF systems, ducted units, AHUs, and split systems, along with proven capabilities in managing large service teams and driving customer‑centric results.

This leadership role will also carry revenue responsibilities for retrofit opportunities and ensure timely recovery of payments.

Key Responsibilities

• Lead, mentor, and manage a large field service team spread across Mumbai, Goa, Karnataka, and Maharashtra.
• Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction.
• Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels.
• Engage with key clients, handle escalations, and maintain strong long‑term customer relationships.
• Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials.
• Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects.
• Ensure accurate billing and timely recovery of payments related to service and retrofit activities.
• Track and report KPIs for service delivery, revenue, customer feedback, and team performance.
• Work across departments to improve operational efficiency, reduce downtime, and streamline processes.
• Implement and enforce safety and quality compliance across all service jobs.

Qualifications and Experience

• Diploma or bachelor’s degree in mechanical engineering (mandatory).
• Minimum 15 years of experience in HVAC service operations, with team leadership responsibilities.
• Technical expertise in servicing and troubleshooting VRF, ducted, AHU, and split‑type systems.
• Proven experience managing geographically distributed service teams.
• Strong client‑facing skills and the ability to manage high‑value corporate relationships.
• Candidates with work experience in the Middle east will be given a preference.

IT and Digital Skills

• Proficiency in MS Office (Word, Excel, PowerPoint).
• Working knowledge of CRM and service management tools.
• Experience with ERP or any standard business software is preferred.

What We Offer

• A leadership role in a well‑established HVAC company with a forward‑looking digital service arm.
• Competitive compensation along with performance‑based recognition.
• A collaborative and growth‑oriented work environment.