HVAC SERVICE TEAM LEADER

CTAS; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

CTAS in India is seeking an experienced HVAC Service Team Leader to guide a team of technicians and engineers in preventive maintenance, troubleshooting, and repairs of HVAC systems. You will ensure customer satisfaction, operational efficiency and safety compliance while delivering timely service through a skilled field team.

The role focuses on leadership, coordination with service coordinators, and maintaining high service standards across PM, AMC, and breakdown maintenance activities.

Qualifications

• Diploma or Bachelor’s in Mechanical Engineering, Refrigeration & Air Conditioning, Electrical Engineering, or related discipline.
• HVAC-specific certifications will be an added advantage.

Responsibilities

• Lead, supervise, and motivate a team of HVAC service technicians and engineers.
• Allocate service calls and maintenance activities based on technician skills and site requirements.
• Monitor team productivity and ensure adherence to service schedules.
• Provide technical guidance, coaching, and on-the-job training to team members.
• Conduct performance reviews and recommend skill development initiatives.
• Manage preventive maintenance, breakdown maintenance, and AMC.
• Ensure timely response and closure of customer service requests.
• Coordinate installation support, testing, commissioning, and handover activities when required.
• Monitor service quality and ensure compliance with company standards.
• Review service reports and verify completion of assigned tasks.
• Diagnose and resolve complex HVAC system issues.
• Support troubleshooting of Chillers, VRF/VRV Systems, AHUs, FCUs, Package Units, Precision Air Conditioning Systems, Ventilation Systems, and Split Air Conditioners.
• Guide technicians in fault diagnosis and root cause analysis.
• Ensure proper maintenance procedures are followed to maximize equipment performance and reliability.
• Serve as a key point of contact for customers regarding service-related matters.
• Build and maintain strong customer relationships.
• Handle escalated service complaints and ensure timely resolution.
• Conduct periodic customer visits to review service performance and identify improvement opportunities.
• Coordinate with Service Coordinators, Stores, Procurement, and Project Teams.
• Ensure availability of tools, manpower, and spare parts for service activities.
• Plan manpower deployment for AMC and emergency service requirements.
• Assist in preparing service quotations and spare part recommendations.
• Review and approve service reports, maintenance records, and technician timesheets.
• Monitor service KPIs such as response time, closure time, first-time fix rate, and customer satisfaction.
• Prepare weekly and monthly performance reports for management.
• Maintain records of equipment history and service activities.
• Ensure strict adherence to safety procedures and statutory regulations.
• Conduct toolbox talks and safety briefings for field teams.
• Promote a culture of safe working practices across all service operations.

Skills

Leadership

HVAC knowledge

Troubleshooting

Customer service

Communication skills

MS Office

ERP systems

Multi-tasking

Education

Diploma / B.E. / B.Tech in Mechanical / Refrigeration & Air Conditioning

Electrical Engineering (related discipline)

HVAC certifications (advantage)

Tools

ERP software

Service management software

Job description

We are seeking an experienced HVAC Service Team Leader to lead and supervise a team of service technicians and engineers in delivering high-quality maintenance, troubleshooting, and repair services for HVAC systems. The ideal candidate will be responsible for ensuring customer satisfaction, operational efficiency, safety compliance, and timely completion of preventive and breakdown maintenance activities.

Job Description

Team Leadership & Management

• Lead, supervise, and motivate a team of HVAC service technicians and engineers.
• Allocate service calls and maintenance activities based on technician skills and site requirements.
• Monitor team productivity and ensure adherence to service schedules.
• Provide technical guidance, coaching, and on-the-job training to team members.
• Conduct performance reviews and recommend skill development initiatives.

Service Operations

• Manage preventive maintenance (PM), breakdown maintenance, and Annual Maintenance Contracts (AMC).
• Ensure timely response and closure of customer service requests.
• Coordinate installation support, testing, commissioning, and system handover activities when required.
• Monitor service quality and ensure compliance with company standards.
• Review service reports and verify completion of assigned tasks.

Technical Responsibilities

• Diagnose and resolve complex HVAC system issues.
• Support troubleshooting of Chillers, VRF/VRV Systems, AHUs, FCUs, Package Units, Precision Air Conditioning Systems, Ventilation Systems, and Split Air Conditioners.
• Guide technicians in fault diagnosis and root cause analysis.
• Ensure proper maintenance procedures are followed to maximize equipment performance and reliability.

Customer Relationship Management

• Serve as a key point of contact for customers regarding service-related matters.
• Build and maintain strong customer relationships.
• Handle escalated service complaints and ensure timely resolution.
• Conduct periodic customer visits to review service performance and identify improvement opportunities.

Planning & Coordination

• Coordinate with Service Coordinators, Stores, Procurement, and Project Teams.
• Ensure availability of tools, manpower, and spare parts for service activities.
• Plan manpower deployment for AMC and emergency service requirements.
• Assist in preparing service quotations and spare part recommendations.

Documentation & Reporting

• Review and approve service reports, maintenance records, and technician timesheets.
• Monitor service KPIs such as response time, closure time, first-time fix rate, and customer satisfaction.
• Prepare weekly and monthly performance reports for management.
• Maintain records of equipment history and service activities.

Safety & Compliance

• Ensure strict adherence to safety procedures and statutory regulations.
• Conduct toolbox talks and safety briefings for field teams.
• Promote a culture of safe working practices across all service operations.

Requirements

Educational Qualification

• Diploma / Bachelor's Degree in Mechanical Engineering, Refrigeration & Air Conditioning, Electrical Engineering, or related discipline.
• HVAC-specific certifications will be an added advantage.

Skills & Competencies

• Strong technical knowledge of HVAC systems and controls.
• Leadership and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Strong customer service orientation.
• Good communication and reporting skills.
• Proficiency in MS Office and service management software/ERP systems.
• Ability to manage multiple service activities simultaneously.

Key Performance Indicators (KPIs)

• Service response time.
• Service call closure rate.
• AMC compliance and completion.
• Customer satisfaction score.
• Team productivity and utilization.
• First-time fix rate.
• Revenue generation through service and AMC renewals.
• Safety compliance and incident-free operations.