Service Operations Coordinator

Sigma Airtech Engineers; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Sigma Airtech Engineers Pvt. Ltd. Gurugram is seeking a Service Operations Coordinator for HVAC/VRV systems. You will manage day-to-day service operations across multiple sites, handling complaints in the Daikin SAP system and coordinating with Daikin for spare parts and approvals.

The role requires 2–4 years of HVAC service coordination experience, and preference for candidates familiar with Daikin channel partnerships and VRV/VRF operations. Strong Excel and MIS skills are valued.

Qualifications

• 2–4 years of experience in HVAC service coordination.
• Hands‑on experience with the Daikin Vendor/SAP system is highly preferred.
• Strong preference for candidates who have worked with a Daikin Channel Partner / Dealer / Authorized Service Provider.
• Good understanding of Daikin VRV/VRF systems and service operations.
• Diploma / ITI in HVAC or related field preferred.

Responsibilities

• Coordinate day-to-day HVAC service operations across multiple customer sites.
• Register, raise and track service complaints and tickets through the Daikin Vendor/SAP system.
• Coordinate with Daikin for spare parts, technical support, service cases and approvals.
• Raise and follow up on spare-part requirements and ensure timely availability.
• Coordinate deployment of technicians and service engineers based on complaint priority and site requirements.
• Track technician visits, pending complaints, spare requirements and complaint closures.
• Coordinate with customers regarding complaints, site visits, access, updates and closure.
• Maintain service records, equipment details, complaint history and pending-ticket reports.
• Coordinate VRV/VRF troubleshooting, repair and service activities with technical teams.
• Coordinate with internal procurement and stores teams for required spares and materials.
• Escalate critical, ageing or unresolved complaints to the appropriate authority.
• Monitor service turnaround time and ensure timely closure of complaints.
• Prepare regular service MIS covering open complaints, ageing, spares, technician deployment and closures.
• Coordinate with project teams during VRV/VRF installation, commissioning and handover where required.

Skills

Vendor SAP

VRV/VRF

HVAC Service

Service Coordination

Spare Parts

Ticket Management

Customer Coordination

Technician Management

Complaint Management

MIS

HVAC Troubleshooting

Education

Diploma / ITI in HVAC or related field

Tools

MS Excel

Job description

Job Description Service Operations Coordinator – HVAC / VRV

Company: Sigma Airtech Engineers Pvt. Ltd.
Location: Gurugram, Haryana

Experience: 2–4 Years

Industry: HVAC / VRV / VRF / MEP

Key Responsibilities

• Coordinate day-to-day HVAC service operations across multiple customer sites.
• Register, raise and track service complaints and tickets through the Daikin Vendor/SAP system.
• Coordinate with Daikin for spare parts, technical support, service cases and approvals.
• Raise and follow up on spare-part requirements and ensure timely availability.
• Coordinate deployment of technicians and service engineers based on complaint priority and site requirements.
• Track technician visits, pending complaints, spare requirements and complaint closures.
• Coordinate with customers regarding complaints, site visits, access, updates and closure.
• Maintain service records, equipment details, complaint history and pending-ticket reports.
• Coordinate VRV/VRF troubleshooting, repair and service activities with technical teams.
• Coordinate with internal procurement and stores teams for required spares and materials.
• Escalate critical, ageing or unresolved complaints to the appropriate authority.
• Monitor service turnaround time and ensure timely closure of complaints.
• Prepare regular service MIS covering open complaints, ageing, spares, technician deployment and closures.
• Coordinate with project teams during VRV/VRF installation, commissioning and handover where required.

Preferred Candidate Profile

• 2–4 years of experience in HVAC service coordination.
• Strong preference for candidates who have worked with a Daikin Channel Partner / Dealer / Authorized Service Provider.
• Hands‑on experience with the Daikin Vendor/SAP system is highly preferred.
• Good understanding of Daikin VRV/VRF systems and service operations.
• Experience coordinating multiple technicians, customer complaints and service sites.
• Good communication and follow-up skills.
• Proficiency in MS Excel and basic service MIS/reporting.
• Diploma / ITI , HVAC or related field preferred.

Key Skills

Daikin Vendor SAP | VRV/VRF | HVAC Service | Service Coordination | Spare Parts Coordination | Ticket Management | Customer Coordination | Technician Management | Complaint Management | MIS | HVAC Troubleshooting

Immediate joiners and candidates with prior Daikin Channel Partner experience will be preferred.