Service Manager

The Zigma Technologies India (p) Limited; Chennai District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

The Zigma Technologies India (p) Limited in Chennai is seeking a Service Delivery Manager to lead and develop the service team, ensuring high-quality service delivery across client engagements.

You will develop and implement strategies to improve customer satisfaction and loyalty, collaborate with cross-functional teams to resolve complex issues, analyze feedback for improvements, and ensure compliance with industry standards and best practices in service management.

Responsabilidades

• Manage and oversee the service team to ensure high-quality service delivery.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve complex issues and enhance service quality.
• Analyze customer feedback and implement changes to improve service offerings.
• Lead and motivate the service team to achieve performance goals.
• Ensure compliance with industry standards and best practices in service management.

Descripción del empleo

• Manage and oversee the service team to ensure high-quality service delivery.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve complex issues and enhance service quality.
• Analyze customer feedback and implement changes to improve service offerings.
• Lead and motivate the service team to achieve performance goals.
• Ensure compliance with industry standards and best practices in service management.