Service Manager (Mobile Service Center)

Hariom Mobile; Ahmedabad District, Surat, Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Hariom Mobile in Ahmedabad is seeking a capable operations leader to manage the daily workflow of the mobile service center and ensure customer expectations are met. You will supervise technicians and guide technical services and after-sales support to customers, aiming for high service quality.

You will develop and implement strategies to improve sales, reduce costs, and raise customer satisfaction while ensuring adherence to company policies and regulatory requirements.

Responsibilities

• Manage daily operations of the mobile service center, ensuring efficient use of resources and meeting customer expectations.
• Oversee a team of technicians, providing guidance on technical services and after-sales support to customers.
• Develop and implement strategies to improve sales performance, reduce costs, and enhance customer satisfaction.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with other departments to resolve issues related to product quality, warranty claims, or marketing promotions.

Job description

Roles and Responsibilities

• Manage daily operations of the mobile service center, ensuring efficient use of resources and meeting customer expectations.
  
• Oversee a team of technicians, providing guidance on technical services and after-sales support to customers.
  
• Develop and implement strategies to improve sales performance, reduce costs, and enhance customer satisfaction.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.
  
• Collaborate with other departments to resolve issues related to product quality, warranty claims, or marketing promotions.