Service Manager

Square Foot; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Square Foot in Bengaluru seeks an experienced service coordinator to ensure smooth installation and effective execution of service across sites. You will schedule appointments, allocate resources, and maintain detailed service records.

You will collaborate with Sales and Operations, understand customer needs via CRM/ERP, drive process improvements, and strive for 90% customer satisfaction while meeting SLA commitments.

Qualifications

• Experience coordinating service delivery and field teams.
• Proficiency with CRM and ERP platforms.
• Ability to manage multiple service projects simultaneously.

Responsibilities

• Ensure smooth installation and effective execution of service.
• Schedule service appointments and allocate resources efficiently for projects.
• Proactively communicate with Sales Team to understand customer service needs and provide timely updates.
• Collaborate with sales and operations to ensure smooth service delivery at client sites.
• Maintain accurate service records including requests, resolutions and feedback.
• Identify opportunities to improve service processes and efficiency.
• Aim for at least 90% customer satisfaction based on feedback and surveys.
• Respond to client inquiries within SLA.
• Seek continuous process improvements for better efficiency and customer satisfaction.
• Capable to handle the team.

Skills

CRM software knowledge

ERP systems knowledge

Team coordination

Communication skills

Tools

CRM & ERP tools

Job description

• Ensure smooth installation and Effective Execution of Service.

• Schedule service appointments and allocate resources efficiently for the projects

• Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.

• Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.

• Maintain accurate service records, including details of service requests, resolutions, feedback, etc.

• Identify opportunities to improve service processes and efficiency.

• Achieve a customer satisfaction score of at least 90% based on feedback and surveys.

• Respond to client inquiries and communication within stipulated SLA.

• Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.

• Capable to Handle the Team

• Knowledge related to CRM & ERP