Assistant Manager - Customer Service

Nippon India Mutual Fund (NIMF); Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Nippon India Mutual Fund (NIMF) is seeking a dynamic Customer Service Manager to lead the Mumbai-based service team. The role focuses on delivering high-quality customer support, implementing strategies that raise satisfaction, and driving continuous improvement across channels.

You will work with product and sales teams to resolve issues, analyze feedback, and train staff to sustain service excellence. This position is based in Mumbai and involves collaborating with regional teams to uphold

Responsibilities

• Manage and oversee the customer service team to ensure high-quality service delivery.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and provide insights to improve services.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on customer service performance metrics.

Job description

• Manage and oversee the customer service team to ensure high-quality service delivery.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and provide insights to improve services.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on customer service performance metrics.