Assistant Manager Customer Care

PayU; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

PayU in Mumbai, India seeks a Customer Care Manager to lead and evolve the customer care function. You will develop and implement strategies to improve satisfaction, guide a team of care professionals, and work with cross-functional teams to resolve complaints and drive service excellence.

The role requires oversight of processes, adherence to policies, and proactive risk mitigation to protect the customer experience.

Responsabilités

• Develop and implement effective customer care strategies to enhance customer satisfaction.
• Lead and manage a team of customer care professionals to achieve business objectives.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and suggest improvements to products and services.
• Ensure compliance with company policies and procedures.
• Identify and mitigate potential risks to the customer care team.

Description du poste

• Develop and implement effective customer care strategies to enhance customer satisfaction.
• Lead and manage a team of customer care professionals to achieve business objectives.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and suggest improvements to products and services.
• Ensure compliance with company policies and procedures.
• Identify and mitigate potential risks to the customer care team.