Service Manager - Automobile Dealership

Regul Solutions; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Regul Solutions is seeking a Service Manager in Coimbatore to oversee the dealership's workshop and service operations. You will lead technicians, service advisors, and support staff to ensure smooth workflows, timely repairs, and high-quality diagnostics.

You will be responsible for achieving service revenue targets, customer satisfaction, and compliance with OEM standards, while driving repeat business and strong customer retention.

Qualifications

• Experience leading service teams in automotive workshop environments.
• Ability to drive service revenue and customer satisfaction.
• Strong understanding of diagnostic processes and OEM standards.

Responsibilities

• Manage overall workshop and service operations of the dealership.
• Lead technicians, service advisors and workshop support teams.
• Ensure achievement of service revenue, productivity and customer satisfaction targets.
• Monitor vehicle intake, job cards, repair quality, delivery timelines and workshop efficiency.
• Ensure proper diagnosis and resolution of technical issues.
• Handle customer complaints and escalations professionally.
• Monitor workshop manpower, tools, equipment and spare parts coordination.
• Ensure compliance with OEM standards, safety procedures and dealership policies.
• Drive repeat business, customer retention and service revenue growth.

Skills

Leadership

Workshop management

Customer service

Job description

About company : Indias leading automotive dealership group in Tamil Nadu, with a strong presence in Passenger Vehicle sales and after-sales operations

Service Manager - Coimbatore

Position: Service Manager

Location: Coimbatore

Experience: 5-10 Years

Industry: Automotive / Automobile Dealership

Job Responsibilities:

• Manage overall workshop and service operations of the dealership.
• Lead technicians, service advisors and workshop support teams.
• Ensure achievement of service revenue, productivity and customer satisfaction targets.
• Monitor vehicle intake, job cards, repair quality, delivery timelines and workshop efficiency.
• Ensure proper diagnosis and resolution of technical issues.
• Handle customer complaints and escalations professionally.
• Monitor workshop manpower, tools, equipment and spare parts coordination.
• Ensure compliance with OEM standards, safety procedures and dealership policies.
• Drive repeat business, customer retention and service revenue growth.