Service Manager

Bmw Eminent Cars Surat; Surat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bmw Eminent Cars Surat in Surat, Gujarat, seeks an Automobile Service Manager to oversee the service department, drive revenue targets, and ensure high-quality work in alignment with manufacturer standards.

You will lead service advisors and technicians, coordinate with parts and sales, and manage training, CSI scores, and department expenses while upholding dealership policies.

Qualifications

• Bachelor's or Diploma in Automobile/Mechanical Engineering or related field.
• Minimum 58 years of experience in a service department, with at least 2-3 years in a managerial role.
• Strong leadership, organizational, and interpersonal skills.
• Good technical knowledge of vehicles and diagnostic tools.
• Proficiency in DMS (Dealer Management Systems) and MS Office.
• Excellent problem-solving and customer service skills.
• Ability to manage and motivate a team.

Responsibilities

• Manage and supervise the service department operations, including service advisors, technicians, and support staff.
• Monitor and improve customer satisfaction (CSI) scores.
• Ensure timely completion of repairs and services with high-quality standards.
• Handle escalated customer concerns and resolve issues promptly.
• Maintain and control expenses within the department.
• Develop and implement service marketing strategies to generate business.
• Monitor service KPIs such as productivity, efficiency, and profitability.
• Ensure adherence to all company and manufacturer policies and procedures.
• Coordinate training and development for service team members.
• Conduct regular departmental meetings and performance reviews.
• Work closely with the parts and sales departments for smooth coordination.

Skills

Leadership

Organizational skills

Interpersonal skills

Technical knowledge

Problem solving

Customer service

Team motivation

Regulatory knowledge

Education

Bachelor's/Diploma in Automobile/Mechanical Engineering

Tools

DMS

MS Office

Job description

Job Title: Automobile Service Manager
Department: Service
Location:
Reports To: General Manager / Dealer Principal

Job Summary

The Automobile Service Manager is responsible for overseeing the daily operations of the service department. This includes managing service advisors, technicians, and other personnel to ensure high-quality service, customer satisfaction, and efficient workflow. The role focuses on meeting revenue targets, maintaining service standards, and upholding manufacturer and dealership policies.

Key Responsibilities

• Manage and supervise the service department operations, including service advisors, technicians, and support staff.
• Monitor and improve customer satisfaction (CSI) scores.
• Ensure timely completion of repairs and services with high-quality standards.
• Handle escalated customer concerns and resolve issues promptly.
• Maintain and control expenses within the department.
• Develop and implement service marketing strategies to generate business.
• Monitor service KPIs such as productivity, efficiency, and profitability.
• Ensure adherence to all company and manufacturer policies and procedures.
• Coordinate training and development for service team members.
• Conduct regular departmental meetings and performance reviews.
• Work closely with the parts and sales departments for smooth coordination.

Requirements

• Bachelor's degree or Diploma in Automobile/Mechanical Engineering or related field.
• Minimum 58 years of experience in a service department, with at least 2-3 years in a managerial role.
• Strong leadership, organizational, and interpersonal skills.
• Good technical knowledge of vehicles and diagnostic tools.
• Proficiency in DMS (Dealer Management Systems) and MS Office.
• Excellent problem-solving and customer service skills.
• Ability to manage and motivate a team.

Preferred Qualifications

• Certification from an automotive manufacturer (e.g., Toyota, Maruti, Hyundai, etc.)
• Experience with warranty claims processing and workshop loading systems
• Knowledge of local automotive regulations and compliance standards