Assistant Service Manager - Elevator

Nibav Lifts; Chennai District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

EN Elevators is seeking an Elevator Assistant Service Manager to lead end-to-end service, maintenance, and breakdown operations across Tamil Nadu regions, including Chennai. You will be the technical backbone for our home elevator customers, driving service excellence and SLA performance.

You will supervise a field team of technicians and engineers, coordinate with sales, projects, stores, and HQ, and ensure safety and compliance while optimizing costs and uptime.

Qualifications

• 7–10 years in elevator service and maintenance, preferably home or building elevators.
• Supervisory or assistant managerial experience with field service teams.
• Strong knowledge of traction and hydraulic elevators and safety components.

Responsibilities

• Drive service excellence and first-time fix mindset to meet SLA and customer satisfaction.
• Lead regional planned service, breakdown, and repair operations across sites.
• Mentor service technicians and engineers, promoting safety-focused culture.
• Ensure preventive maintenance schedules comply with standards and regulations.
• Monitor breakdown calls and ensure prompt resolution within SLAs.
• Act as technical escalation point for complex issues and diagnostics.
• Conduct safety inspections and audits at customer sites.
• Review service reports and performance dashboards to identify improvements.
• Coordinate with Sales, Projects, Stores, and HQ to ensure smooth execution.
• Plan manpower, routes, and territory allocation to boost efficiency.

Skills

Team leadership

Service management

Customer service

SLA management

Safety compliance

Root cause analysis

Education

Diploma / B.E. / B.Tech in Electrical or Mechanical

Tools

Elevator controllers

Maintenance equipment

Job description

Job description:

Position Overview: Elevator Assistant Service Manager

As Elevator Assistant Service Manager at EN Elevators, you will lead end-to-end service, maintenance, and breakdown operations across multiple high-growth regions. You will be the technical backbone for our home elevator customers, owning service excellence, customer satisfaction, and SLA performance.

Key Responsibilities:

• Drive outstanding customer satisfaction through proactive service delivery, a first-time fix mindset, and timely closure of complaints.
• Lead and manage regional planned service schedules, breakdown, and repair operations across assigned locations.
• Supervise and mentor a team of service technicians and engineers across multiple service routes, building a high-performance, safety-focused culture.
• Ensure all preventive maintenance schedules are executed as per company standards and statutory requirements.
• Monitor breakdown calls and ensure resolution within defined SLAs, escalating risks early and removing roadblocks for the team.
• Act as the primary technical escalation point for complex service issues, guiding the team on diagnostics and root cause analysis.
• Conduct periodic inspections and audits of safety and statutory compliance at customer sites.
• Track technician productivity, callback rates, and service quality metrics, and implement corrective and improvement actions.
• Coordinate closely with Sales, Projects, Stores, and HQ teams to ensure seamless execution and a smooth customer journey.
• Ensure availability and optimal utilization of tools, spares, and manpower for uninterrupted service execution.
• Prepare and review service reports, performance dashboards, and cost control reports; present insights and action plans to management.
• Conduct regular technical and soft skills training, on-the-job coaching, and performance evaluations for the service team.
• Optimize manpower planning, route allocation, and territory assignment to improve operational efficiency and cost effectiveness.

Candidate Profile:

• Diploma / B.E. / B. Tech in Electrical, Mechanical, or related engineering discipline.
• 7 to 10 years of hands-on experience in elevator service and maintenance, preferably in home or building elevators.
• Minimum 2 to 3 years in a supervisory or assistant managerial role handling field service teams.
• Strong knowledge of traction and hydraulic elevators, controllers, and safety components.
• Proven experience managing multiple sites and large, distributed field teams.
• Strong understanding of safety regulations, statutory norms, and service compliance standards.
• Willingness to travel across assigned service territories as business needs demand.