CUSTOMER SERVICE / SALES EXECUTIVE

VRINDA INTERNATIONAL; Maharashtra; Presencial; INR 167.000 - 335.000; Tempo integral

Resumo da vaga

Vrinda International in Maharashtra, India, is seeking a motivated Customer Service and Sales Executive for its IT Services division. You will be the main interface with clients, delivering high-quality support while driving revenue through proactive sales initiatives.

The role emphasizes interpersonal skills, problem solving, and collaboration with the team to meet department targets. You will use basic computer tools to manage client data, track interactions, and prepare reports, while staying

Qualificações

• Proven ability to maintain a constructive attitude and continuous learning.
• Proficient in basic computer operations and software navigation.
• Excellent verbal communication and confident articulation.
• Experience in handling customer relationships and managing expectations.
• Familiar with basic sales strategies, including persuasion and negotiation.

Responsabilidades

• Deliver exceptional customer support by addressing inquiries and resolving issues.
• Identify sales opportunities and convert leads into transactions.
• Use basic computer applications to manage client data and generate reports.
• Collaborate with team to achieve departmental targets.
• Demonstrate strong problem-solving to resolve customer scenarios.
• Maintain professional communication to represent the brand.
• Be willing to acquire new knowledge and adapt to industry standards.

Conhecimentos

Customer relations

Verbal communication

Teamwork

Problem solving

Adaptability

Sales aptitude

Interpersonal skills

Learning mindset

Basic computer skills

Descrição da vaga

CUSTOMER SERVICE / SALES EXECUTIVE

Summary

We are seeking a motivated individual to join our IT Services division as a Customer Service and Sales Executive. This pivotal role serves as the primary interface between our organization and its clients, ensuring high-quality support while driving revenue growth through effective sales initiatives. The ideal candidate will leverage their interpersonal strengths and technical aptitude to resolve inquiries, build lasting client relationships, and contribute to the company's expansion goals within the competitive technology landscape.

Responsibilities

• Deliver exceptional customer support by addressing inquiries and resolving issues with a positive and solution-oriented approach.
• Identify potential sales opportunities and execute persuasive techniques to convert leads into successful transactions.
• Utilize basic computer applications to manage client data, track interactions, and prepare necessary reports.
• Collaborate effectively with team members to share insights and achieve collective departmental targets.
• Demonstrate strong problem-solving capabilities to navigate complex customer scenarios and find timely resolutions.
• Maintain clear and professional verbal communication to represent the brand accurately during all client engagements.
• Cultivate a willingness to acquire new knowledge and adapt to evolving industry standards and product offerings.

Requirements

• Proven ability to maintain a constructive attitude and a strong drive for continuous learning.
• Demonstrated proficiency in fundamental computer operations and software navigation.
• Exceptional verbal communication skills with the capacity to articulate ideas clearly and confidently.
• Solid experience or aptitude in handling customer relationships and managing client expectations.
• Competence in basic sales strategies, including persuasion and negotiation techniques.
• Strong teamwork capabilities and the ability to work harmoniously within a collaborative environment.
• Adept at applying logical thinking to solve operational challenges efficiently.