Senior Engineer - Service

Naukri E-hire; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Naukai E-hire in Bengaluru is seeking a seasoned Service Manager to lead a team of service engineers and ensure timely, quality after-sales support for customers. You will develop service strategies, supervise scheduling and inventory, and partner with sales to pursue upsell and cross-sell opportunities.

The role requires 6–12 years in after-sales service with strong leadership and communication skills. Join a dynamic team in a growing market, driving customer loyalty and service excellence

Qualifications

• 6-12 years' experience in after-sales service or related field.
• Proven track record as a Service Manager or equivalent role.
• Strong leadership skills with ability to motivate teams for high performance.
• Excellent communication skills with ability to build strong relationships with customers.

Responsibilities

• Lead a team of service engineers to ensure efficient delivery of after-sales services to customers.
• Develop and implement effective service strategies to improve customer satisfaction and loyalty.
• Supervise daily operations, including scheduling, inventory management, and quality control.
• Collaborate with sales teams to identify opportunities for upselling and cross-selling.

Skills

Leadership

Communication

Customer relationships

Job description

Roles and Responsibilities :

• Lead a team of service engineers to ensure efficient delivery of after-sales services to customers.
• Develop and implement effective service strategies to improve customer satisfaction and loyalty.
• Supervise daily operations, including scheduling, inventory management, and quality control.
• Collaborate with sales teams to identify opportunities for upselling and cross-selling.

Job Requirements :

• 6-12 years' experience in after-sales service or related field.
• Proven track record as a Service Manager or equivalent role.
• Strong leadership skills with ability to motivate teams for high performance.
• Excellent communication skills with ability to build strong relationships with customers.