Service Engineer- - Kuha Ahmedabad

Future Industries; Ahmedabad District; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

PF Benefit

Job summary

Future Industries in Ahmedabad is seeking a Service Engineer- Client to install, service and repair our product range at client premises. You will handle commissioning and on-site service calls, ensuring minimal downtime and customer satisfaction.

The role requires 3–4 years in manufacturing servicing, a Diploma/Degree in Mechanical, Electrical or Automobiles, and strong ERP usage, client interfacing, and fault diagnosis.

Qualifications

• Diploma or degree in Mechanical, Electrical or Automobiles.
• 3–4 years of servicing experience in the manufacturing sector.

Responsibilities

• Commissioning/ installation of our products at client premises/place of business.
• Interacting with clients for service queries, complaints or technical troubleshooting.
• Registering complaints in ERP as per defined process.
• Attending service calls at client premises for warranty, out of warranty and AMC.
• Preparing service reports and obtaining customer sign-off (warranty visits free of charge; out-of-warranty visits chargeable).
• Coordinating with vendors and internal departments for spare parts procurement and timely resolution of complaints.

Skills

ERP usage

Client interfacing

Administrative skills

Communication skills

Analytical skills

Attention to detail

Active listening

Business sense

Education

Diploma / Degree Mechanical - Electrical - Automobiles

Job description

Designation:

Service Engineer- Client

Job Location:

Ahmedabad

Department:

Client Servicing

Grade/ Level:

L2 / B

Direct Reporting To:

MD

Direct Reportees:

None

New Position/ Back Fill:

Back Fill

No. of openings:

1

Job Purpose:

He will be responsible for installation, service and repairs of our product range. The repair and installation duties may be performed at client s place of business.

Responsibilities:

• Commissioning/ installation of our products at client premises/ place of business.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills:

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills:

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education:

Diploma / Degree Mechanical - Electrical - Automobiles

Relevant Experience:

A minimum of 3-4 years in Servicing of Manufacturing Sector.

CTC per annum:

Total Experience:

Up to 2-4 years

Will travel

Yes. ( As per Requirement)

Monthly Net Salary:

25000 to 30000 P.M.

Preferred Domain:

from mfg. ind

PF Benefit

Yes

Reference Companies:

Small Medium Enterprises

Gender:

Male

Marital Status:

-

Prepared By:

-

Date

-

Approved By:

-

Date

-

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.