Electrical service Engineer - Kuha Ahmedabad

Future Industries; Ahmedabad District; Sur place; INR 279 000 - 335 000; Plein temps

Résumé du poste

Future Industries in Ahmedabad is seeking an Executive Client Servicing - Electrical to oversee on-site installation, service, and repairs of our electrical product range. The role emphasizes direct client interaction, ERP-based process management, and coordination with internal teams for timely resolutions.

The ideal candidate has 2–3 years in manufacturing servicing, BE in Electrical, and strong communication and problem-solving abilities. Travel as required and eligibility for PF is noted.

Qualifications

• ERP usage is mandatory for service tasks.
• Excellent client-interfacing skills are essential.
• Strong administrative capabilities and communication skills.
• Analytical approach with attention to detail.
• Good listening and understanding of business processes.
• Knowledge of how manufacturing businesses operate.

Responsabilités

• Install, service, and repair products at client premises, focusing on Electrical aspects.
• Assist Electrical team on site during installations.
• Understand automation/PLC diagrams and electrical drawings.
• Interacting with clients to address service queries and troubleshoot issues.
• Register complaints in ERP and provide timely resolutions.
• Attend service calls for warranty or non-warranty work and AMC.
• Prepare service reports and obtain sign-off from customers.
• Coordinate with vendors and internal departments to procure spare parts.
• Monitor costs related to installations and support budget efforts.
• Encourage clients to enter servicing contracts and maintenance activities.

Description du poste

Designation: Executive Client Servicing - Electrical

Job Location: Ahmedabad

Department: Client Servicing

Grade/ Level: L2 / B

Direct Reporting To: MD

Direct Reportees: None

New Position/ Back Fill: New

No. of openings: 1

Job Purpose

He will be responsible for installation, service and repairs of our product range. The repair and installation duties may be performed at client s place of business.

Responsibilities

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team (Electrical side) on site of installation.
• Automation / PLC programming /Electric Diagram understanding.
• Understanding of drawing / Circuit Drawing.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education

BE Degree: - Electrical

Relevant Experience

• A minimum of 2-3 years in Servicing of Manufacturing Sector.

CTC per Month

25000 To 30000

Total Experience

Up to 2-3 years

Will travel

Yes. ( As per Requirement)

Preferred Domain

from mfg. ind

PF

Compulsory

Reference Companies

Small Medium Enterprises

Gender

Male