Service Engineer

Future Industries; Ahmedabad District; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

PF

Provident Fund

Job summary

Future Industries is seeking an Executive Client Servicing in Ahmedabad. The role focuses on electrical installation, service, and on-site repairs of our product range, often at the client’s business location.

You will engage with clients, handle service queries, and log issues in ERP, ensuring timely resolutions. The candidate should have 2-3 years in servicing manufacturing sectors, electrical qualifications, and a willingness to travel as required.

Qualifications

• Must be able to operate ERP and related systems.
• Strong client-facing communication and interpersonal skills.
• Experience in servicing/manufacturing sector preferred.

Responsibilities

• Commissioning/installation of products at client premises (electrical focus).
• Assist team on site for installation (mechanical side).
• Interact with clients to address service queries and technical troubleshooting.
• Register complaints per defined ERP process.

Skills

ERP usage

Client interfacing

Administrative skills

Communication skills

Analytical skills

Attention to detail

Active listening

Business awareness

Education

Electrical diploma/degree

Job description

Job Description

Designation:

Executive Client Servicing

Job Location:

Ahmedabad

Department:

Client Servicing

Grade/ Level:

L2 / B

Direct Reporting To:

MD

Direct Reportees:

None

New Position/ Back Fill:

New

No. of openings:

1

Job Purpose

He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client s place of business.

Responsibilities

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team ( Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education

Degree/Diploma / ITI :- Electrical

Relevant Experience

A minimum of 2-3 years in Servicing of Manufacturing Sector.

CTC per month

25000 To 30000

Total Experience

Up to 2-3 years

Will travel

Yes. ( As per Requirement)

Preferred Domain

from mfg. ind

PF

Compulsory

Reference Companies

Small Medium Enterprises

Gender

Male