Service Engineer - Delhi NCR

Unicorn Denmart; New Delhi, Gurugram District; On-site; INR 420,000 - 540,000; Full time

Job summary

Unicorn Denmart is seeking a technically skilled professional to provide end-to-end support for radiology equipment including CBCT, OPG, X-ray and RVG. You will install, maintain, and repair equipment, troubleshoot issues, and interact professionally with customers, ensuring timely updates and high-quality service.

The role involves handling AMC processes, preventive maintenance, and collaborating with the team to develop effective solutions, while maintaining strong time-management and

Qualifications

• B.Tech or Diploma in related field.
• 1–5 years hands-on experience with radiology equipment or CADCAM.
• Excellent communication and presentation skills for customer interaction.
• Experience with installation, maintenance and repair of radiology equipment.
• Proficient in MS Office and ERP software.
• Strong time-management and problem-solving abilities.

Responsibilities

• Provide technical support for radiology customers (CBCT, OPG, X-ray, RVG).
• Install, maintain, and repair radiology equipment to ensure smooth operation.
• Troubleshoot and resolve issues promptly while maintaining high-quality service.
• Interact professionally with customers and update them on installation/repair status.
• Test and measure equipment to ensure proper functionality and quality service.
• Manage AMC processes, including renewals and customer care.
• Attend to preventive maintenance and breakdown calls as needed.
• Collaborate with team to develop reliable problem-solving strategies.

Skills

Communication skills

Presentation skills

Time management

Problem solving

Education

B.Tech / Diploma

Tools

MS Office

ERP software

Job description

Responsibilities

• Provide technical support for customers regarding radiology equipment, including CBCT, OPG, X-ray and RVG.
• Install, maintain, and repair radiology equipment, ensuring it operates smoothly.
• Troubleshoot and resolve technical issues promptly, maintaining high-quality support at all times.
• Interact with customers professionally, keeping them updated on the status of installation and repairs.
• Test and measure equipment to ensure proper functionality and high-quality service.
• Manage and oversee the AMC (Annual Maintenance Contract) process, ensuring timely renewals and providing excellent customer service.
• Attend to preventive maintenance and breakdown calls, ensuring all issues are addressed effectively.
• Manage your time well, ensuring all tasks are completed efficiently and to the highest standards.
• Collaborate with the team to develop problem-solving strategies and provide reliable solutions.

Qualifications

• Educational background: B.Tech/ Diploma
• Experience: 1-5 years of hands-on technical experience with radiology equipment or CADCAM.
• Skills: Strong communication and presentation skills are a must for interacting with customers and clients
• Technical Expertise: Must have experience in installation, maintenance, and repair of radiology equipment.
• Proficient in MS Office (Word, Excel, PowerPoint) and familiar with ERP software.
• Problem-solving and time management skills are essential.