Assistant Technical Manager

Unicorn Denmart Ltd.; Mumbai, Chennai District, Delhi, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Unicorn Denmart Ltd. is looking for a Service Manager responsible for leading a team of over 50 technical professionals across India. This role involves training, technical support, and overseeing equipment installations and repairs in the medical devices sector.

The ideal candidate will have a B.Tech or M.Tech in a relevant field, with 6-8 years of experience in medical equipment, particularly in dental devices. Strong troubleshooting skills and excellent communication abilities are essential for success in this position.

Qualifications

• 6-8 years of experience in the medical equipment field, preferably dental.
• Proven experience managing a PAN India level team.

Responsibilities

• Lead and manage a team of over 50 technical professionals.
• Conduct training sessions for high standards in installation.
• Provide technical support for clinical and radiological teams.
• Oversee equipment installations on customer sites.
• Supervise the repair center to ensure effective repairs.
• Stay updated with advancements in dental technology.

Skills

Team Management

Technical Skills in dental medical equipment

Communication Skills

Troubleshooting Skills

Education

B.Tech or M.Tech in Electronics and Communication or Medical Electronics

Tools

MS Office

Job description

Key Responsibilities

• Team Management
• Lead and manage a team of more than 50 technical professionals across India.
• Train and mentor the team responsible for installing dental equipment.
• Ensure continuous development and skill enhancement of the team members.
• Training and Development –
• Develop comprehensive product tutorials and training videos for clinical and radiological dental equipment installation.
• Conduct training sessions for the technical team to ensure high standards of installation and customer service.
• Technical Support –
• Provide technical support to both the clinical and radiological teams.
• Troubleshoot and resolve any technical issues encountered during equipment installation or operation.
• Field Work
• Visit customer sites to oversee and assist with equipment installation and troubleshooting whenever required in an exceptional scenario.
• Ensure on-site issues are resolved promptly and effectively.
• Repair Center Supervision
• Supervise the office repair centre to ensure the repairs are conducted efficiently and effectively.
• Implement best practices and continuous improvement processes in repair operations.
• Technical Expertise –
• Develop a deep understanding of all the dental medical equipment’s with their technical specifications and functionality.
• Stay updated with the latest advancements in dental technology to maintain industry – leading knowledge.
• Qualification Required –
• B.Tech or M.Tech in Electronics and Communication or Medical Electronics will be preferred.
• Experience Required –
• 6-8 years in medical equipment field, preferably with a background in dental medical equipment.
• Team Management –
• Proven experience of managing a PAN India level team of Service Engineers.
• Technical Skills –
• Strong understanding of dental medical equipment and excellent troubleshooting skills.
• Communication –
• Excellent communication and drafting skills.
• Software Proficiency –
• Advanced knowledge of MS – Office tools.
• Field Readiness –
• Willingness to travel and work in the field as required.
• Mandatory –
• Demonstrated ability to develop and deliver technical training materials.
• Strong leadership and team management skills.

Role: Service Manager

Industry Type: Medical Devices & Equipment

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Electrical

PG: M.Tech in Electronics/Telecommunication, Electrical