Service Engineer 2

Providence India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Providence India is seeking a ServiceNow ITOM/CMDB Specialist to maintain accurate CMDB data and support ITOM capabilities within ServiceNow, including ITOM modules like Discovery, Service Mapping and Event Management.

You will own the CMDB lifecycle, perform data quality audits, enforce governance, collaborate with infrastructure and cloud teams, support ITIL processes, and drive continuous improvements to improve service visibility and operational efficiency.

Qualifications

• Experience with ServiceNow CMDB and ITOM modules.
• Experience with ITIL processes and CI relationship management.
• Ability to build and maintain service maps and CMDB data quality.

Responsibilities

• Maintain CMDB lifecycle and data accuracy within ServiceNow.
• Perform data quality audits and enforce governance standards.
• Develop and maintain service maps to identify dependencies.
• Collaborate with infrastructure, cloud, and application teams to support ITIL processes.

Skills

ServiceNow CMDB

ITOM (Discovery, Service Mapping,Event

ITIL processes

CI relationship management

Tools

ServiceNow Discovery

ServiceNow Service Mapping

Event Management

Job description

Job Description

The ServiceNow ITOM/CMDB Specialist is responsible for maintaining accurate and reliable CMDB data within the ServiceNow platform while supporting IT Operations Management (ITOM) capabilities. The role ensures all Configuration Items (CIs) and relationships are properly managed to provide end-to-end visibility of IT services.

Key responsibilities include managing the CMDB lifecycle, performing data quality audits, and enforcing governance standards within ServiceNow. The role works extensively with ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to ensure automated and up-to-date data population.

A major focus is on ServiceNow Service Mapping, building and maintaining service maps to identify dependencies between applications, servers, databases, and network components. The role ensures alignment between discovered data and CMDB records, improving service visibility and impact analysis.

The specialist collaborates with infrastructure, cloud, and application teams, supports ITIL processes (Incident, Change, Problem), and drives continuous improvement by resolving data discrepancies and optimizing ServiceNow ITOM capabilities.

Core Skills: ServiceNow CMDB, ITOM (Discovery, Service Mapping, Event Management), ITIL processes, CI relationship management

Objective: Improve service visibility, data accuracy, and operational efficiency using ServiceNow ITOM and CMDB

Requirements