Service Engineer

Minitek Systems; Pune District; On-site; INR 420,000 - 650,000; Full time

Job summary

Minitek Systems is seeking a Service Engineer to install, test, and maintain DG sets, delivering on-site training and support to customers. You will diagnose issues, perform hardware/software updates, and provide clear technical guidance to clients and internal teams.

The role emphasizes strong problem-solving, effective communication, and precise documentation, with collaboration across engineering and service teams to ensure high customer satisfaction.

Qualifications

• Experience as a Service Engineer or similar technical role.
• Strong problem-solving and troubleshooting skills.
• Proficiency in technical documentation and reporting.
• Excellent communication with customers and internal teams.
• Ability to work independently in fast-paced environments.
• Good time management and attention to detail.
• Familiar with service management software or tools.
• Mechanical, electrical, or software engineering background depending on product/service.

Responsibilities

• Install, test DG set and ensure setup per specs.
• Provide on-site training and maintenance.
• Diagnose, troubleshoot, and repair technical issues; update software/hardware.
• Communicate with customers, manage tickets, and maintain SLAs.
• Document service activities and resolutions in the system.
• Track inventory and report defective parts for replacements.
• Collaborate with team and share knowledge for product improvements.

Skills

Experience as Service Engineer

Troubleshooting skills

Technical documentation

Communication skills

Independent work

Time management

Service management software

Mechanical/Electrical/Software eng.背景

Tools

Service Management Software

Diagnostic Tools

CRM platforms

Mobile devices

Job description

Job Summary

Job Title: Service Engineer

Role Overview We are seeking a skilled and customer-focused Service Engineer to join our technical team. This role involves providing installation, maintenance, troubleshooting, and technical support for our products or services, ensuring high levels of customer satisfaction. The ideal candidate will have strong technical expertise, a problem-solving mindset, and the ability to communicate effectively with clients to resolve their technical issues.

Location

Hyderabad, Telangana

Key Responsibilities

• Installation Setup: Install, test the DG set; Ensure all equipment and systems are set up according to specifications and operational requirements; Provide customers with on-site training on product usage and maintenance
• Maintenance Troubleshooting: Perform routine maintenance and service checks to ensure optimal DG performance; Diagnose and troubleshoot technical issues, providing solutions and necessary repairs; Conduct software and hardware updates, and replace faulty components as needed; Respond promptly to service requests and resolve issues within defined service level agreements (SLAs)
• Customer Support Relationship Management: Act as the primary point of contact for customers, offering professional, courteous service; Provide technical support via phone, or on-site visits to resolve customer issues; Build strong customer relationships to ensure high levels of satisfaction and repeat business; Educate customers on product maintenance, best practices, and troubleshooting techniques
• Technical Documentation Reporting: Maintain accurate records of service requests, technical issues, and resolutions in the service management system; Prepare detailed technical documentation for product installations, repairs, and maintenance
• Inventory Parts Management: Ensure proper handling of tools, parts, and equipment required for service tasks; Track inventory levels and assist in ordering spare parts when needed; Report defective parts or equipment back to the procurement team for replacements
• Team Collaboration Knowledge Sharing: Collaborate with other engineers and technical teams to resolve complex customer issues; Participate in regular training sessions to keep up with product updates and technical advancements; Share feedback and suggestions with the team to improve service efficiency and product performance

Preferred Skills & Qualifications

• Proven experience as a Service Engineer or in a similar technical role
• Strong problem-solving and troubleshooting skills
• Proficiency in technical documentation and report generationExcellent communication skills to interact with customers and internal teams
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Strong attention to detail and time management skills
• Familiarity with service management software or tools is a plus
• Mechanical, electrical, or software engineering background depending on the product or service being supported

Tools Platforms

• Service Management Software
• Diagnostic Tools Equipment
• Mobile Devices
• CRM platforms