SERVICE ENGINEER

Genesis Poweronics; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Genesis Poweronics is seeking a skilled Service Engineer to install, test, and maintain DG sets, provide on-site training, and deliver responsive technical support. The role emphasizes customer satisfaction and proactive service delivery across site visits and remote support.

The ideal candidate will handle diagnostics, updates, and parts replacement while maintaining detailed records and collaborating with cross-functional teams.

Qualifications

• Experience as a Service Engineer or similar technical role.
• Strong troubleshooting and problem-solving skills.
• Proficiency in technical documentation and report generation.
• Excellent communication to interact with customers and internal teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and time management.
• Familiarity with service management software or tools is a plus.
• Mechanical, electrical, or software engineering background depending on the product being supported.

Responsibilities

• Install and test DG sets and ensure equipment is set up per specifications.
• Provide on-site training on product usage and maintenance.
• Perform routine maintenance and service checks for optimal DG performance.
• Diagnose and troubleshoot issues, provide solutions and repairs.
• Conduct software and hardware updates and replace faulty components as needed.
• Respond to service requests within SLAs and communicate with customers.
• Provide technical support via phone or on-site visits.
• Build strong customer relationships to drive satisfaction and repeat business.
• Prepare detailed technical documentation for installations, repairs and maintenance.
• Report defective parts to procurement for replacements.
• Collaborate with engineers and teams to resolve complex issues.
• Participate in regular training on product updates and advancements.
• Share feedback to improve service efficiency and product performance.

Skills

Service experience

Troubleshooting

Documentation

Customer communication

Independent work

Time management

Service software

Mechanical/Electrical/Software

Tools

Service Management Software

Diagnostic Tools

Mobile Devices

CRM platforms

Job description

Job Title

Service Engineer

Role Overview

We are seeking a skilled and customer-focused Service Engineer to join our technical team. This role involves providing installation, maintenance, troubleshooting, and technical support for our products or services, ensuring high levels of customer satisfaction. The ideal candidate will have strong technical expertise, a problem-solving mindset, and the ability to communicate effectively with clients to resolve their technical issues.

Responsibilities

• Install, test the DG set
• Ensure all equipment and systems are set up according to specifications and operational requirements
• Provide customers with on-site training on product usage and maintenance
• Perform routine maintenance and service checks to ensure optimal DG performance
• Diagnose and troubleshoot technical issues, providing solutions and necessary repairs
• Conduct software and hardware updates, and replace faulty components as needed
• Respond promptly to service requests and resolve issues within defined service level agreements (SLAs)
• Act as the primary point of contact for customers, offering professional, courteous service
• Provide technical support via phone, or on-site visits to resolve customer issues
• Build strong customer relationships to ensure high levels of satisfaction and repeat business
• Educate customers on product maintenance, best practices, and troubleshooting techniques
• Maintain accurate records of service requests, technical issues, and resolutions in the service management system
• Prepare detailed technical documentation for product installations, repairs, and maintenance
• Ensure proper handling of tools, parts, and equipment required for service tasks
• Track inventory levels and assist in ordering spare parts when needed
• Report defective parts or equipment back to the procurement team for replacements
• Collaborate with other engineers and technical teams to resolve complex customer issues
• Participate in regular training sessions to keep up with product updates and technical advancements
• Share feedback and suggestions with the team to improve service efficiency and product performance

Tools Platforms

• Service Management Software
• Diagnostic Tools Equipment
• Mobile Devices
• CRM platforms

Preferred Skills Qualifications

• Proven experience as a Service Engineer or in a similar technical role
• Strong problem-solving and troubleshooting skills
• Proficiency in technical documentation and report generation
• Excellent communication skills to interact with customers and internal teams
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Strong attention to detail and time management skills
• Familiarity with service management software or tools is a plus
• Mechanical, electrical, or software engineering background depending on the product or service being supported