Service Engineer

Agile Technology; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Agile Technology is seeking a field service professional to lead on-site installation and commissioning of heating products, demonstrate fuel-saving performance, and provide hands-on troubleshooting.

You will maintain strong customer relationships, develop preventive maintenance plans, and document field observations for product improvements. Expect audits, compliance checks, and active promotion of branded services during service visits.

Qualifications

• On-site installation and commissioning of heating products and service systems.
• Demo and validate fuel-saving performance during commissioning.
• Hands-on troubleshooting for equipment issues and faults.
• Serve as single point of contact for customers with prompt communication.
• Address complaints by diagnosing problems and implementing corrective actions.
• Develop preventive maintenance schedules from usage and history.
• Submit detailed service reports with observations and performance evaluations.
• Conduct validation and efficiency trials to benchmark performance.
• Collect field data to support product improvement and feedback to engineering.
• Execute licensing and I&C audits to ensure safety compliance.
• Reduce FOC service through accurate installation practices.
• Walkthrough customer installations to verify standards compliance.
• Promote branded services (RLA, Health Checkups, HAZOP, IIOT, I Serve).

Responsibilities

• Carry out on-site installation and commissioning of heating products and related service systems, ensuring timely and quality execution.
• Demonstrate and validate fuel-saving performance of the systems to customers during commissioning.
• Provide hands-on troubleshooting support for equipment issues, including technical faults, operational anomalies, and component failures.
• Serve as the single point of contact for assigned customers, ensuring prompt and professional communication.
• Address complaints effectively by diagnosing problems and implementing long-term corrective actions.
• Develop and recommend preventive maintenance schedules and action plans based on usage and service history.
• Submit timely and detailed service reports covering site observations, rectification measures, and performance evaluations.
• Conduct validation and efficiency trials of equipment to benchmark performance in real-world conditions.
• Collect and analyze field data to support continuous product improvement and feedback to the product engineering team.
• Execute licensing programs and perform I&C audits to ensure proper procedures and safety compliance.
• Drive efforts to reduce Free of Cost (FOC) service instances through accurate installation practices.
• Conduct walkthroughs of customer installations to verify adherence to engineering and safety standards.
• Handle service enquiries and promote branded services such as RLA, Health Checkups, HAZOP, IIOT integrations, I Serve.

Job description

Roles and responsibility

Installation, Commissioning, and Technical Support

Carry out on-site installation and commissioning of heating products and related service systems, ensuring timely and quality execution.

Demonstrate and validate fuel-saving performance of the systems to customers during commissioning.

Provide hands-on troubleshooting support for equipment issues, including technical faults, operational anomalies, and component failures.

Customer Relationship and Support

Serve as the single point of contact for assigned customers, ensuring prompt and professional communication.

Address complaints effectively by diagnosing problems and implementing long-term corrective actions.

Maintain strong, ongoing relationships with customers by visiting during warranty and proactive service stages.

Preventive Maintenance and Reporting

Develop and recommend preventive maintenance schedules and action plans to customers based on product usage and service history.

Submit timely and detailed service reports covering site observations, rectification measures, and performance evaluations.

Product Validation and Field Feedback

Conduct validation and efficiency trials of equipment to benchmark its performance in real-world conditions.

Collect and analyze field data to support continuous product improvement and feedback to the product engineering team.

Audit, Licensing, and Installation Review

Execute licensing programs and perform Installation and Commissioning (I&C) audits of Thermocare Associates (TCA) to ensure proper procedures and safety compliance.

Drive efforts to reduce Free of Cost (FOC) service instances through accurate and reliable installation practices.

Conduct walkthroughs of customer installations to verify adherence to engineering and safety standards.

Execution of Branded Services

Handle service enquiries and execute branded services such as:

• RLA (Remaining Life Assessment)
• Health Checkups
• HAZOP (Hazard and Operability Study)
• IIOT (Industrial Internet of Things) integrations
• I Serve (Thermax s proactive service solution)

Promote these solutions as value-added offerings to enhance customer satisfaction and equipment reliability.