Service Engineer

WIKA Group; Chennai District; Sur place; INR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Work-life integration

Mobile working

Flexible working hours

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Résumé du poste

WIKA Group in Chennai, Tamil Nadu, seeks a seasoned Quality and Service Coordinator to manage customer service, risk prevention, and process improvement.

The role involves handling complaints, coordinating with production and sales for service/complaint resolution, preparing NCRs, and tracking corrective actions with cross-functional teams. A strong background in ISO audits and CAPA, plus lean skills, is essential.

Qualifications

• B.E Mechanical/Instrumentation with minimum 6 years of experience.
• Internal auditor for ISO 9001,14001 & 50001.
• Lean and CAPA tools expertise.

Responsabilités

• Customer service / complaint handling and preparation of service estimates.
• Coordinate with production, sales for service/complaint resolution.
• Prepare NCR for non-conformance of return instruments.
• Coordinate corrective actions closure with departments.
• Update customer complaint tracker.

Connaissances

B.E Mechanical/Instrumentation

ISO 9001 internal auditor

Lean

CAPA tools

Formation

B.E Mechanical/Instrumentation

Description du poste

Your activities

• Customer Service / complaint handling- Preparation and communication of service estimation to customer, coordination with production, sales for service/complaint, conducting CFT meet for customer complaint,
• Preparing NCR for non-conformance of return instruments
• Coordinating with respective departments for corrective actions closure.
• Updating of customer complaint tracker

Your profile

• B.E Mechanical/Instrumentation with minimum 6 years of experience
• Internal auditor for ISO 9001,14001 & 50001
• Lean and CAPA tools

Benefits:

• Work-life integration
• Mobile working
• Flexible working hours
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.