Engineer - Field Services

Microland; Ahmedabad District; On-site; INR 350,000 - 700,000; Full time

Job summary

Microland in Ahmedabad, India is seeking a technical support specialist to assist customers by phone, email or on-site visits, and to troubleshoot software issues.

You will work with cross-functional teams to identify solutions, maintain knowledge base articles, and participate in ongoing training to advance technical skills.

Qualifications

• Technical support and customer-facing skills.
• Ability to troubleshoot software applications.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Team collaboration

Job description

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.