Field Service Engineer

Hyt Engineering Company; Nagpur District, Chennai District, Jaipur; On-site; INR 350,000 - 600,000; Full time

Job summary

Hyt Engineering Company is seeking a field service technician to support breakdowns, perform site visits, and coordinate with suppliers for parts and repairs. The role emphasizes documentation, safety, and cross-team collaboration.

The candidate should have an engineering background, hands-on maintenance experience, and strong problem-solving and communication skills to ensure high-quality service at client sites.

Qualifications

• Bachelor’s/Diploma in Engineering (Mechanical/Electrical or related).
• Experience in machine maintenance and field service.
• Strong written and verbal communication and documentation skills.
• Ability to analyze technical problems and implement solutions.
• Experience with Root Cause Analysis and CAPA.
• Familiarity with PPE and safety standards.

Responsibilities

• Provide immediate breakdown and machine support at site.
• Conduct daily site visits and remote support as needed.
• Verify site materials and maintain accurate records.
• Assess repairable vs non-repairable equipment and document decisions.
• Ensure daily tasks are completed to high service standards.
• Coordinate with local suppliers for parts and repairs; involve leaders as needed.
• Submit detailed daily site reports to the Reporting Manager.
• Perform RCA and implement CAPA; provide weekly RCA/CAPA reports.
• Optimize maintenance under RC/AMC/PMC to reduce breaks.
• Improve service team efficiency in problem-solving and reducing downtime.
• Coordinate with contractual teams to ensure timely tasks.
• Collaborate with Service Team to align with policies.
• Document and maintain breakdown history for analysis.
• Monitor service activities per Service Policy.
• Submit weekly machine reports.

Skills

Machine maintenance

Troubleshooting

Field service

Communication

Documentation

Root Cause Analysis

CAPA

PPE safety

Team coordination

Education

Engineering degree (Diploma/Bachelors)

Job description

Key Responsibilities:

1. Breakdown and Machine Support:
   Provide immediate support for machine breakdowns and other technical requirements at the site.
2. Site Visits and Remote Assistance:
   Conduct daily site visits and offer support through calls or video calls to address on-site needs.
3. Material Cross-Check:
   Verify all site materials, ensuring accurate and efficient management.
4. Repairable vs Non-Repairable Assessment:
   Evaluate equipment to determine whether items are repairable or need to be sent back to Pune HQ, ensuring proper documentation is completed.
5. Work Completion:
   Ensure all assigned daily tasks are completed without fail, maintaining high standards of service.
6. Local Supplier Coordination:
   Collaborate with local suppliers for spare parts and repair services. Engage the Team Leader and Reporting Manager as necessary.
7. Reporting:
   Submit detailed daily reports to the Reporting Manager on site activities and machine conditions.
8. Root Cause Analysis (RCA) & Corrective Actions:
   Identify and analyse recurring machine failures, conducting RCA and implementing Corrective and Preventive Actions (CAPA). Weekly RCA and CAPA reports must be submitted to the Reporting Manager.
9. Maintenance Maximization:
   Optimize machine maintenance under Repair Contract (RC), Annual Maintenance Contract (AMC), and Preventive Maintenance Contract (PMC) frameworks to reduce breakdown occurrences.
10. Service Team Performance Improvement:
    Enhance the Service Team's efficiency in problem-solving and reducing breakdown periods.
11. Contractual Team Coordination:
    Ensure seamless collaboration with contractual teams for 100% accurate and timely completion of service tasks.
12. Team Collaboration:
    Work closely with the Service Team (including Service Team Leader and other team members) to align with the company's service policies.
13. Breakdown History Management:
    Document and maintain records of machine breakdowns, especially long-lead ones, for reference and analysis.
14. Service Activity Monitoring:
    Oversee service activities, ensuring compliance with the company's Service Policy.
15. Weekly Reporting:
    Submit comprehensive weekly machine reports to the Reporting Manager.
16. Consignee Communication:
    Inform the consignee (SSE & relevant Railway Officers) before and after performing any work at the site.
17. Documentation:
    Collect joint notes from the consignee in adherence to company policies.
18. Professional Conduct:
    Maintain respectful and professional behaviour when interacting with the consignee and other stakeholders.
19. PPE Compliance:
    Ensure the use of Personal Protective Equipment (PPE) at the site, in accordance with safety protocols.
20. Adaptability:
    Be flexible in adapting responsibilities based on the evolving needs of the site.

Skills & Qualifications:

• Diploma/Bachelors degree in Engineering (Mechanical, Electrical, or relevant field).
• Proven experience in machine maintenance, troubleshooting, and field service.
• Strong communication and documentation skills.
• Ability to analyse and solve technical problems effectively.
• Experience with Root Cause Analysis and implementing CAPA.
• Familiarity with safety standards and the use of PPE.
• Ability to work collaboratively in a team and coordinate with multiple stakeholder