Service Delivery Manager - Salesforce

Covestic Inc; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Job summary

Covestic Inc in Bengaluru invites a Delivery Manager - Salesforce to lead client engagements, guide delivery teams, and drive successful Sales Cloud and Service Cloud implementations.

You will design solutions, manage budgets and risks, and ensure on-time, within-budget outcomes while coordinating with sales, solutions, and pre-sales teams. This role requires strong leadership and client-management skills.

Qualifications

• 5+ years of Delivery Manager or Program Manager experience in Salesforce implementations.
• Strong client engagement and relationship management.
• Experience leading delivery teams of Salesforce consultants, developers, and admins.
• Solid Salesforce platform knowledge: configuration, customization, and design.
• Experience with RFPs and proposals for Salesforce deals.
• Financial management experience: budgeting, forecasting, and P&L.
• Experience with agile project management methodologies.
• Excellent communication, leadership, and stakeholder management skills.
• Able to work from Kochi or Bangalore offices.

Responsibilities

• Lead end-to-end delivery for Salesforce Sales Cloud and Service Cloud projects.
• Act as primary client contact and manage expectations throughout the project lifecycle.
• Mentor and motivate delivery teams to achieve goals and growth.
• Develop project plans, timelines, resource allocation, and risk mitigation.
• Collaborate with sales and solution architect teams to align delivery with business objectives.
• Drive continuous improvement in Salesforce implementation and support.
• Lead the Salesforce solution design process to meet client requirements.
• Handle RFPs and proposals for Salesforce deals, ensuring alignment and competitiveness.
• Oversee budgeting, forecasting, and cost control for profitability.
• Manage P&L responsibilities for assigned projects/programs.
• Ensure governance, compliance, and quality standards in all phases.
• Manage program escalations, resolve conflicts, and maintain stakeholder communications.
• Oversee post-implementation support and transition to operations.

Skills

Delivery management

Salesforce knowledge

Client engagement

Team leadership

RFP / proposal handling

Budgeting & P&L

Agile project management

Communication

Stakeholder management

Pre-sales collaboration

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Salesforce

Jira

Job description

Role : Delivery Manager - Salesforce

About the Role:

We are seeking a highly skilled and experienced Delivery Manager with strong expertise in Salesforce platform implementations, particularly Sales Cloud and Service Cloud. The ideal candidate will lead and oversee client engagements, manage delivery teams, and ensure successful program outcomes across Salesforce projects. This role demands a strategic thinker with excellent client management skills, proven experience in delivering enterprise Salesforce solutions, and a strong background in Salesforce solution design, P&L management, and pre-sales activities including handling RFPs and proposals.

Key Responsibilities:

• Lead end-to-end delivery for Salesforce Sales Cloud and Service Cloud implementations, ensuring high-quality, on-time, and within-budget project delivery.
• Act as the primary point of contact for clients, driving strong client engagement and managing expectations throughout the project lifecycle.
• Manage, mentor, and motivate delivery teams to achieve project goals and professional growth.
• Develop and manage project plans, timelines, resource allocation, and risk mitigation strategies.
• Collaborate with sales, business and solution architect teams to align delivery with business objectives.
• Drive continuous improvement initiatives and best practices for Salesforce implementation and support.
• Lead the Salesforce solution design process to meet client business requirements effectively.
• Handle the preparation and management of RFPs and proposals for Salesforce deals, ensuring solution alignment and competitiveness.
• Oversee financial management aspects of delivery including budgeting, forecasting and cost control to ensure project profitability.
• Manage Profit & Loss (P&L) responsibilities for assigned projects/programs, ensuring financial objectives are met.
• Ensure adherence to governance, compliance, and quality standards in all project phases.
• Manage program escalations, resolve conflicts, and maintain stakeholder communications.
• Oversee post-implementation support and transition to operations teams.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• Proven experience (5+ years) as a Delivery Manager or Program Manager in Salesforce implementations (Sales Cloud and/or Service Cloud).
• Strong client engagement and relationship management skills.
• Demonstrated experience managing delivery teams of Salesforce consultants, developers, and administrators.
• Solid knowledge of Salesforce platform capabilities, configuration, customization, and solution design.
• Experience handling RFPs and proposals for Salesforce deals, collaborating with sales and pre-sales teams.
• Proven financial management experience in project delivery including budgeting, forecasting, and P&L management.
• Experience in agile project management methodologies and tools.Excellent communication, leadership, and stakeholder management skills.
• Ability to work from either Kochi or Bangalore offices.

Preferred Skills:

• Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, PMP or Agile certifications).
• Experience in digital transformation projects or CRM integrations.
• Strong problem-solving skills and the ability to handle multiple projects simultaneously.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with industry-leading clients and cutting-edge technology.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.