Salesforce Program Manager

Salesforce; Hyderabad, Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Salesforce Hyderabad is seeking a senior Project Manager (Individual contributor) to own end-to-end Salesforce delivery for global implementations, employing Agile, SAFe, and AI-enabled delivery practices. You will be accountable for delivery excellence, budgets, governance, and executive alignment, balancing strategic thinking with hands-on delivery leadership to scale impact across the organisation.

This role demands strong stakeholder management, ability to report on ROI and sprint velocity,

Qualifications

• 10+ years IT experience with 5+ years delivering Salesforce projects.
• Proven experience delivering Salesforce across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds.
• Strong understanding of Salesforce delivery lifecycle and collaboration with Architects/Tech Leads.
• Demonstrated ability to communicate clearly with senior stakeholders and executives.
• Salesforce certifications (Sales Cloud/Service Cloud/Experience Cloud).
• PM/Agile certifications (PMP, PMI-ACP, SAFe, PRINCE2, CSM, PSM).
• Hands-on experience with JIRA, ADO, MS Project, Smartsheets, Google Workspace.
• Awareness of AI-enabled delivery tools and agented delivery mindset.
• Willingness to travel on need basis.

Responsibilities

• Own end-to-end Salesforce delivery lifecycle across global programs.
• Lead Agile delivery using Scrum/SAFe and drive sprint execution.
• Develop and manage integrated project plans and roadmaps.
• Drive AI architecture frameworks and manage data dependencies.
• Manage stakeholder alignment, governance and executive reporting.
• Track program metrics, ROI, velocity, and adoption.
• Ensure delivery governance, quality and continuous improvement.
• Promote AI-first delivery and utilize automation tools.

Skills

Salesforce PM

Agile leadership

Stakeholder management

Strategic thinking

Executive communication

PM tools

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

As a Salesforce Project Manager (Individual contributor), you will lead & own the end-to-end delivery of global, outcomes-based Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer-first mindset. This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Drive Enterprise AI Architecture frameworks from a delivery standpoint, establishing clear project tracking milestones for predictive and generative AI workstreams while managing downstream environment and data dependencies
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Focus on Performance Evaluation & ROI by tracking and showcasing program metrics that prove the business value, sprint velocity gains, and adoption rates of deployed Salesforce capabilities to client leadership
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Champion an AI-First Delivery & Engineering methodology by utilizing advanced AI tools, developer assistants, and automated tracking to optimize implementation schedules and boost team development capacity
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.
• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

Requirements

Must Have

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds.
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required).
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.
• Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.
• Willingness to travel on a need basis.

Desirable/Nice to Have

• Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s).
• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms.
• Familiarity with Agentforce use cases or related Specialist certifications, with a foundational understanding of how to scope, track, and manage digital agent-enabled projects.