Project Manager

Salesforce; Hyderabad, Pune District, Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Salesforce in Hyderabad seeks an experienced Project Manager (Individual contributor) to own end-to-end delivery of global Salesforce implementations using Agile methods and AI-enabled delivery practices. You will drive delivery excellence, governance, and stakeholder alignment, with a hands-on yet strategic leadership approach.

Key focus areas include managing scope, timelines, budgets, risk, and cross-functional teams across Sales Cloud, Service Cloud, and Industry Clouds, while protecting

Qualifications

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds.
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required).
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant.
• Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset.
• Willingness to travel on a need basis.

Responsibilities

• Lead End-to-End Salesforce delivery with ownership of scope, timelines, risks, resourcing, and margins.
• Drive Agile delivery using Scrum/SAFe, with backlog prioritisation and cross-functional teams.
• Develop and manage integrated project plans and roadmaps with transparent reporting.
• Manage stakeholder alignment, executive reporting, and governance forums across global environments.
• Establish governance standards and ensure delivery quality and continuous improvement.
• Plan resources and budgets, tracking financials and mitigating delivery risks.
• Promote AI-enabled productivity to boost team efficiency and delivery cycles.
• Direct experience across Financial Services, Consumer Goods, Healthcare, or Life Sciences domains.
• Coordinate with Architects and Technical Leads (hands-on config not required).
• Travel on need basis to support delivery.

Skills

Salesforce delivery lifecycle

Stakeholder communication

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

AI-enabled tools

Travel readiness

Tools

JIRA

Azure DevOps (ADO)

MS Project

Smartsheets

Google Workspace

Job description

As a Salesforce Project Manager (Individual contributor) , you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer first mindset.
This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles
• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including Financial Services, Healthcare, Life Sciences, Manufacturing, Retail, and Consumer Goods.
• Timezone flexibility : Timezone flexibility to ensure comprehensive support and alignment with global customer needs

Requirements

Must Have

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required)
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives
• Salesforce Certifications (any one):
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Experience Cloud Consultant
• Project / Agile Management Certification (any one):
  • PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset
• Willingness to travel on a need basis

Desirable/Nice to Have:

• Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s)
• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms
• Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects