Delivery Manager - Salesforce

EPAM Systems India Pvt Ltd; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EPAM Systems India Pvt Ltd is seeking a Delivery Manager for Salesforce in Chennai to lead delivery initiatives, manage sizeable teams, and ensure client satisfaction. The role requires deep Salesforce knowledge, Apex development, and strong project management with Agile practices.

The candidate will oversee multi-cloud Salesforce implementations, integrations with external systems, and drive CI/CD with secure design patterns.

Qualifications

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• Experience with Salesforce Clouds (Sales, Service, Health, Marketing, Experience) and Force.com implementations
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Responsibilities

• Lead and oversee Salesforce delivery initiatives across large engagements.
• Manage Scrum or Scrum of Scrum frameworks and plan Agile ceremonies.
• Ensure delivery commitments, remove impediments, and report progress.
• Handle account management aspects including GM, P&L, T&M, Fixed bid, SOW and Revenue targets.
• Provide guidance on governance, security, and best practices.

Skills

Salesforce configuration

Apex (Classes & Triggers)

Lightning Experience

REST API integrations

CI/CD mindset

People management

Agile / Scrum

Tools

Salesforce DX

Jenkins

Git

Job description

# Delivery Manager - SalesforceOffice in ChennaiDelivery Management& othersDelivery Manager - SalesforceDelivery Management Leader – AI productivity solutionsDelivery Management Leader – AI productivity solutionsSr. Manager / Manager Delivery Management - InsuranceDelivery Manager - .NET/JavaWe are seeking a **Delivery Manager - Salesforce** to lead and oversee Salesforce delivery initiatives, ensuring successful project execution, team management and client satisfaction. This role requires deep expertise in Salesforce technologies, project management and agile methodologies, with a proven track record of managing large teams and complex engagements.Responsibilities* Manage Scrum or Scrum of Scrum frameworks within project teams* Plan Agile ceremonies including PI Planning, Backlog grooming, Sprint planning, Stand up, Sprint demo, review retrospectives and Definition of Done* Execute project delivery by ensuring teams meet commitments, removing impediments and providing necessary support* Report progress and metrics such as weekly reports, Agile metrics, burn down and business value* Escalate risks and issues in a timely manner for effective resolution* Oversee people management for teams of 20+ members and scale teams as needed* Handle account management including Gross Margin, P&L, T&M, Fixed bid, SOW and Revenue Target* Demonstrate in-depth understanding of product managementRequirements* 13 to 15 years of overall experience with a focus on Salesforce configuration* Knowledge of Apex (Classes & Triggers), best practices, Async Apex, governor limits, design patterns and security aspects within the last 2 years* Expertise in Salesforce Clouds (Sales, Service, Health, Marketing, Experience) and Force.com implementations with Lightning Experience* Proficiency in integrations, related security aspects, consuming 3rd party APIs, exposing REST-based APIs from Salesforce and Salesforce OOTB standard API capabilities* Understanding of Salesforce user management and license management strategy* Familiarity with technical architecture, including components and their purposes* Understanding of engineering/coding best practices and tools used in projects* Understanding of CI/CD, including sandbox strategy, CI/CD approach and design* Understanding of test automationNice to have* Background in AppExchange managed package development, including First Generation or Second-Generation package development