Offshore – Technical Delivery Manager – Salesforce

Infoglen; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Infoglen in Gurgaon is seeking a Technical Delivery Manager to own end-to-end Salesforce projects and a portfolio of clients. You will ensure on-time delivery, quality, client satisfaction, and a motivated, high‑performing delivery team.

You will lead delivery, client management, and revenue protection, while building cross‑functional teams and assessing Salesforce talent. The role blends technical oversight with strong communication across multi‑cloud environments.

Qualifications

• 7+ years in Salesforce ecosystem; 3–4 years in delivery management or leadership.
• Proven track record at a Salesforce SI or ISV partner firm.
• Strong Agile/Scrum/Waterfall command across multi-cloud projects.
• Commercial awareness – revenue, margins, client retention.
• Confident client-facing communicator – QBRs to CXO conversations.
• Ability to technically assess Salesforce talent across clouds and roles.

Responsibilities

• Own projects end-to-end delivery – planning, execution, quality control, and deployment.
• Drive Agile/Scrum best practices and Infoglen delivery standards consistently.
• Be the primary delivery contact — own escalations, expectations, and satisfaction.
• Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders.
• Work with Account Managers to monitor project health and protect revenue relationships.
• Own revenue delivery on recurring projects — protect what exists, grow where possible.
• Identify upsell signals and act on them in collaboration with Account Managers.
• Contribute to pre‑sales scoping and resource planning for new opportunities.
• Build and lead cross-functional teams — developers, BAs, QA, and PMs.
• Interview, assess, and onboard Salesforce talent — technical and interpersonal fit.
• Drive upskilling and cross‑skilling roadmaps; play an active role in appraisals and retention.
• Provide hands‑on guidance to unblock teams and resolve delivery challenges.
• Evaluate and recommend tools, technologies, and process improvements.
• Oversee technical integrations that improve client business operations.

Skills

Salesforce delivery

Delivery leadership

Agile/Scrum

Client communication

Commercial awareness

Talent assessment

Tools

Salesforce

Job description

Technical Delivery Manager - Salesforce
Experience required - 7+ Years | Full-Time |Location - Gurgaon (Hybrid), India

About the Role

We’re looking for a seasoned Technical Delivery Manager to own end-to-end delivery of Salesforce projects andprograms across a portfolio of clients. You’ll sit at the intersection of technology, people, and commercialoutcomes — ensuring projects are delivered on time and on quality, clients are satisfied, and the delivery team ismotivated, growing, and performing at its best.

What You’ll Do

Delivery & Execution

• Own projects end-to-end delivery – planning, execution, quality control, and deployment
• Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals
• Drive Agile/Scrum best practices and Infoglen delivery standards consistently

Client Management

• Be the primary delivery contact — own escalations, expectations, and satisfaction
• Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders
• Work with Account Managers to monitor project health and protect revenue relationships

Commercial Ownership

• Own revenue delivery on recurring projects — protect what exists, grow where possible
• Identify upsell signals and act on them in collaboration with Account Managers
• Contribute to pre‑sales scoping and resource planning for new opportunities
• Build and lead cross-functional teams — developers, BAs, QA, and PMs
• Interview, assess, and onboard Salesforce talent — technical and interpersonal fit
• Drive upskilling and cross‑skilling roadmaps; play an active role in appraisals and retention

Technical Oversight

• Provide hands‑on guidance to unblock teams and resolve delivery challenges
• Evaluate and recommend tools, technologies, and process improvements
• Oversee technical integrations that improve client business operations

What You Bring:

Must Have:

• 7+ years in Salesforce ecosystem; 3–4 years in delivery management or leadership
• Proven track record at a Salesforce SI or ISV partner firm
• Strong Agile/Scrum/Waterfall command across multi-cloud projects
• Commercial awareness – revenue, margins, client retention
• Confident client-facing communicator – QBRs to CXO conversations
• Ability to technically assess Salesforce talent across clouds and roles

Good to Have:

• Multi-cloud exposure – Sales, Service, Marketing, Data Cloud, or Integrations
• Salesforce certifications – Admin, Sales Cloud, Service Cloud, or PM credentials
• Pre‑sales or solutioning background
• Experience building delivery frameworks or upskilling programs