Service Delivery Manager - HRO - Employee Lifecycle Management 4D

Genpact Ltd.; Uttar Pradesh; Hybrid; INR 1,400,000 - 1,900,000; Full time

Job summary

Genpact Ltd. in India is seeking a Service Delivery Manager for HRO and Employee Lifecycle Management to lead end-to-end HR processes across recruitment, onboarding, training, performance, and offboarding.

You will collaborate with cross-functional teams, ensure policy compliance, and drive data-driven improvements in HR metrics while supporting staff and managers in a fast-paced, AI-enabled environment. Hybrid work arrangement with a focus on delivering measurable outcomes and continuous

Qualifications

• Experience in HR operations and lifecycle management.
• Proficiency with Lean Six Sigma methodologies and Workday HCM.
• Strong analytical and process-improvement capabilities.

Responsibilities

• Develop and implement employee lifecycle management strategies.
• Coordinate recruitment, onboarding, training, performance evaluation, and offboarding processes.
• Ensure compliance with HR policies and relevant regulations.
• Collaborate with cross-functional teams to enhance the employee experience.
• Analyze data and metrics to drive continuous improvement in HR processes.
• Provide guidance and support to HR staff and managers.
• Handle employee relations and conflict resolution.
• Monitor and report on key HR performance indicators.

Skills

Human Resources Operations

Lean Six Sigma (LSS)

Workday HCM

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Service Delivery Manager - HRO - Employee Lifecycle Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Develop and implement employee lifecycle management strategies.
• Coordinate recruitment, onboarding, training, performance evaluation, and offboarding processes.
• Ensure compliance with HR policies and relevant regulations.
• Collaborate with cross-functional teams to enhance the employee experience.
• Analyze data and metrics to drive continuous improvement in HR processes.
• Provide guidance and support to HR staff and managers.
• Handle employee relations and conflict resolution.
• Monitor and report on key HR performance indicators.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Required Skills

• Human Resources Operations
• Lean Six Sigma (LSS)
• Workday HCM

Job Location / Type / Shift

Additional Job Location
Job Type: Regular
Remote Type: Hybrid
Work Shift: Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

EEO Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.