Service Delivery Manager - HRO - Employee Lifecycle Management 4D

Genpact Ltd.; Dadri; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Genpact Ltd. is seeking a Service Delivery Manager - HRO to lead employee lifecycle initiatives, from recruitment and onboarding to performance management and offboarding, in a hybrid work setup in India.

You will collaborate with cross-functional teams, analyze HR metrics, and drive continuous improvement in HR processes. The role requires strong HR operations experience, Lean Six Sigma, and Workday HCM proficiency, with a focus on delivering excellent employee experiences and managing employee

Qualifications

• Bachelor’s degree in Commerce, Economics or Finance.
• MBA or MS in Analytics/Business Administration.
• PHR certification with Symbiosis Institute of Distance Learning.

Responsibilities

• Develop and implement employee lifecycle management strategies.
• Coordinate recruitment, onboarding, training, performance evaluation, and offboarding processes.
• Ensure compliance with HR policies and relevant regulations.

Skills

Lean Six Sigma

HR Operations

Workday HCM

Education

Bachelor’s in Commerce, Economics or Finance

MBA / MS in Business Administration or Analytics

PHR Certification – Symbiosis Institute of Distant Learning

Tools

Workday HCM

Job description

Service Delivery Manager - HRO - Employee Lifecycle ManagementReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities: Develop and implement employee lifecycle management strategies. Coordinate recruitment, onboarding, training, performance evaluation, and offboarding processes. Ensure compliance with HR policies and relevant regulations. Collaborate with cross-functional teams to enhance the employee experience. Analyze data and metrics to drive continuous improvement in HR processes. Provide guidance and support to HR staff and managers. Handle employee relations and conflict resolution. Monitor and report on key HR performance indicators.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsProfessional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant LearningRequired SkillsHuman Resources Operations, Lean Six Sigma (LSS), Workday HCMLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -HRO - Employee Lifecycle ManagementRemote Type -HybridWork Shift -Night Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.