Service Delivery Leader - HRO 3

Genpact; Gurugram District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact in India is seeking a Service Delivery Leader for HRO to drive strategic HR outsourcing operations and lead a team of HR professionals. You will monitor SLAs, collaborate with clients and internal stakeholders, and push for continuous improvements to deliver superior service.

The role requires strong HR operations experience, business analytics, and leadership in a fast-paced, hybrid work environment. Genpact offers growth and exposure to large global clients.

Qualifications

• Bachelor’s degree in commerce/economics/finance or MBA with analytics focus.
• MBA or MBA Analytics preferred for leadership in HR outsourcing.

Responsibilities

• Develop and implement strategic plans for HR outsourcing operations aligning with goals.
• Lead and guide HR professionals, ensuring high performance and engagement.
• Monitor metrics and SLAs to ensure compliance and high-quality service.
• Collaborate with stakeholders to tailor HR solutions to client needs.
• Identify process improvements to boost efficiency and quality.

Skills

Business Analysis

BPM

Change Management

Customer Care

Data Literacy

Data Visualization

Employee Lifecycle Management

Hiring

Human Resources Operations

Incident Management

Information Security

Insight Generation

Negotiation

People Leadership

Recruiting

ServiceNow

Stakeholder Management

Talent Acquisition

Workday Talent Management

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

MBA

MBA in Business Analytics

Tools

PMP

ITIL

Job description

Service Delivery Leader - HRO

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Develop and implement strategic plans for HR outsourcing operations, aligning with organizational goals and client expectations. Lead, manage, and provide guidance to a team of HR professionals and support staff, ensuring high performance and job satisfaction. Monitor performance metrics and service level agreements (SLAs) to ensure compliance and high-quality service delivery. Collaborate with internal stakeholders to gather client requirements and provide effective HR solutions tailored to their needs. Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and service quality. Stay abreast of industry trends, emerging technologies, and best practices to maintain competitiveness in the HR outsourcing sector. Ensure compliance with regulatory requirements, company policies, and industry standards while delivering HR services.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

PMP - UdemyUdemy, Set of certifications from IT Infrastructure Library (ITIL) - EXINEXIN

Required Skills

Business Analysis, Business Process Management (BPM), Change Management, Customer Care, Data Literacy, Data Visualization, Employee Lifecycle Management, Hiring, Human Resources Operations, Incident Management, Information Security, Insight Generation, Negotiation, People Leadership, Recruiting, ServiceNow Platform, Stakeholder Management, Talent Acquisition, Workday Talent Management

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

HRO

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.