Service Coordinator

Vansun Technologies; Sector 10; On-site; INR 180,000 - 260,000; Full time

Job summary

Vansun Technologies in Noida is seeking a proactive Service Coordinator to manage day-to-day service operations, customer communication, and dispatch activities. You will coordinate with engineers, maintain service records, and ensure timely resolution of customer issues.

The ideal candidate holds a Diploma in Electrical or Electronics Engineering, has good communication and computer skills, and can manage multiple service-related tasks efficiently at our Noida office.

Qualifications

• Diploma in Electrical or Electronics Engineering preferred.
• Strong communication and coordination skills.
• Familiarity with service coordination and data entry.

Responsibilities

• Handle incoming customer calls regarding machine service, breakdowns, complaints and inquiries.
• Coordinate with service engineers for timely issue resolution and follow-up on requests.
• Maintain service records, MIS reports, and documentation using MS Excel and office tools.

Skills

Communication skills

Electrical/electronic knowledge

MS Excel

MS Word

Coordination

MIS reporting

Documentation

Customer focus

Multi-tasking

Education

Diploma in Electrical or Electronics Engineering

Tools

MS Excel

MS Word

Job description

About Company

Vansun Technology Pvt. Ltd. is a technology-driven company specializing in dairy farm automation, milking machines, automated milking parlours, and dairy equipment solutions.

What we are looking.

We are looking for a proactive and organized Service Coordinator to manage day-to-day service operations, customer communication, service records, MIS reporting, spare-parts coordination, and dispatch activities from our Noida office.

Required Skills

• Good verbal and written communication skills.
• Basic technical understanding of electrical/electronic equipment and machinery.
• Working knowledge of MS Excel, MS Word, email, and data entry.
• Good coordination, follow-up, and record-management skills.
• Ability to prepare MIS reports and maintain accurate documentation.
• Customer-oriented approach with a problem-solving attitude.
• Ability to manage multiple tasks and meet deadlines.

The ideal candidate

The ideal candidate should have a Diploma in Electrical or Electronics, good communication and coordination skills, and the ability to manage multiple service-related activities efficiently.

Key Responsibilities

1. Customer Service & Coordination

• Handle incoming customer calls regarding machine service, breakdowns, complaints, and technical inquiries.
• Coordinate with service engineers and the technical team for timely resolution of customer issues.
• Follow up on pending service requests and maintain proper communication with customers.
• Collect customer feedback after service completion and maintain feedback records.

2. MIS & Record Management

• Prepare and maintain daily, weekly, and monthly service MIS reports.
• Maintain records of service calls, customer complaints, machine installations, breakdowns, and service status.
• Update service trackers, customer databases, and service-related documentation using MS Excel and other office tools.

3. Spare Parts & Dispatch Coordination

• Coordinate with the stores, purchase, accounts, and service teams for spare-parts requirements.
• Follow up on spare-parts availability and arrange dispatches as per service requirements.
• Maintain dispatch records, courier details, delivery status, and related documentation.

4. Offers & Proforma Invoices (PI)

• Prepare and coordinate quotations, offers, and Proforma Invoices (PI) for spare parts and service requirements.
• Follow up with the concerned departments for pricing, approvals, and order processing.
• Maintain records of quotations, PIs, customer orders, and related correspondence.

5. General Service Administration

• Maintain proper documentation and ensure timely closure of service requests.
• Coordinate with internal departments to ensure smooth day-to-day service operations.
• Perform regular follow-up calls for spare parts, pending complaints, service completion, and customer satisfaction.

Educational Qualification

• Diploma in Electrical or Electronics Engineering are preferred.

Experience

Relevant experience in service coordination, technical support coordination, customer service, or service administration will be preferred. Fresh diploma holders with good communication and computer skills may also be considered.

Gender

Male and female candidates can apply.