Service Coordinators

ProTech ITS; Ahmedabad District; Ibrido; INR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

ProTech ITS in Ahmedabad is seeking a Service Coordinator to manage day-to-day service activities, schedule technician visits, and coordinate with clients and internal teams to ensure requests are followed through to closure.

The role focuses on clear communication between clients, technicians, and support teams, with updates tracked in the system and logistics arranged for site access.

Ideal candidates have 1–3 years in administrative operations and are open to remote work options.

Competenze

• Schedule and coordinate technician visits
• Confirm service schedules and maintain client communication
• Prioritize and assign tasks based on urgency and service needs
• Coordinate with the Parts team for availability and delivery tracking
• Address client queries on scheduling and service updates
• Collect and document post-visit reports from technicians
• Arrange logistics, site access, and necessary equipment
• Monitor open tasks to ensure timely execution without delays

Mansioni

• Schedule and coordinate technician visits as per client requirements
• Confirm service schedules and maintain client communication
• Prioritize and assign tasks based on urgency and service needs
• Coordinate with the Parts team for availability and delivery tracking
• Address client queries on scheduling and service updates
• Collect and document post-visit reports from technicians
• Arrange logistics, site access, and necessary equipment
• Monitor open tasks to ensure timely execution without delays

Descrizione del lavoro

• Department: Administrative Operations
• Experience: 1 – 3 Years
• Job Type: Full-Time
• Location: Ahmedabad / Remote

Overview

• Service Coordinators are responsible for managing and organizing day-to-day service activities.
• Their main focus is to schedule technician visits, coordinate with clients and internal teams, and
• make sure all service requests are followed through until closure. They play a key role in keeping
• communication clear between clients, technicians, and support teams, while ensuring updates
• are properly tracked in the system.

Key Responsibilities

• Schedule and coordinate technician visits as per client requirements
• Confirm service schedules and maintain client communication
• Prioritize and assign tasks based on urgency and service needs
• Coordinate with the Parts team for availability and delivery tracking
• Address client queries on scheduling and service updates
• Collect and document post-visit reports from technicians
• Arrange logistics, site access, and necessary equipment
• Monitor open tasks to ensure timely execution without delays