Service Coordinator

Baltra Home Appliances; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Baltra Home Appliances is seeking a diligent service coordination professional to manage and track customer service requests through to final resolution. You will coordinate with authorized service centres, monitor progress, and ensure timely handling of complaints across multiple channels.

The role emphasizes following up on delayed cases, escalating unresolved issues to management, and identifying recurring problems for corrective action.

Qualifications

• Experience tracking service requests from registration to final resolution.
• Ability to follow up and escalate issues when needed.
• Coordinate with service centres and internal teams for timely resolution.

Responsibilities

• Coordinate with authorized service centres regarding service requests and pending cases.
• Regularly follow up with service centres to ensure timely resolution of customer complaints.
• Monitor service progress and obtain regular updates from service centres.
• Handle and track customer complaints received through different channels.
• Coordinate with service centres and internal teams to resolve complaints within the expected timeline.
• Maintain records of pending, resolved, and escalated complaints.
• Follow up on delayed cases and ensure appropriate action is taken.

Skills

Customer service

Follow-up

Issue tracking

Job description

Role & responsibilities

• Coordinate with authorized service centres regarding service requests and pending cases.
• Regularly follow up with service centres to ensure timely resolution of customer complaints.
• Monitor service progress and obtain regular updates from service centres.
• Handle and track customer complaints received through different channels.
• Coordinate with service centres and internal teams to resolve complaints within the expected timeline.
• Maintain records of pending, resolved, and escalated complaints.
• Follow up on delayed cases and ensure appropriate action is taken.

Preferred candidate profile

• Track service requests from registration to final resolution.
• Follow up on delayed service cases and elevate unresolved issues to the concerned manager.
• Identify recurring service issues and coordinate with the relevant teams for corrective action.