Service Coordinator

Secured Engineers Pvt Ltd.; Ludhiana; In loco; INR 300.000 - 520.000; Tempo pieno

Descrizione del lavoro

Secured Engineers Pvt Ltd in Ludhiana, Punjab is seeking a Service Coordinator with 1–4 years of experience to log requests, assign visits to technicians and engineers, and keep customers informed at every step of the process.

This full-time, office-based role requires strong MS Excel skills, excellent written and spoken communication, and the ability to manage follow-up across several people and deadlines while maintaining accurate service records and timely updates.

Competenze

• Log incoming service and maintenance requests from customers.
• Assign work and schedule visits with technicians and engineers.
• Follow up pending work and confirm parts availability until closure.
• Keep customers informed and maintain service records.
• Prepare regular reports on open and closed service requests.

Mansioni

• Log incoming service and maintenance requests from customers.
• Assign work and schedule visits with technicians and engineers.
• Follow up pending work, spare parts and customer confirmations until each request is closed.
• Keep customers informed and maintain service records.
• Prepare regular reports on open and closed service requests.

Conoscenze

Customer service

Communication

Organizational skills

Strumenti

MS Excel

Descrizione del lavoro

Location Ludhiana, Punjab

Employment Full-time · Office-based, Ludhiana

Experience 1–4 years

Keep customer service requests moving: log every request, assign it to the right technician or engineer, and follow it through to closure.

Responsibilities

• Log incoming service and maintenance requests from customers.
• Assign work and schedule visits with technicians and engineers.
• Follow up pending work, spare parts and customer confirmations until each request is closed.
• Keep customers informed and maintain service records.
• Prepare regular reports on open and closed service requests.

What we look for

• 1–4 years in service coordination, customer support or a back-office role.
• Clear spoken and written communication, and MS Excel.
• Organised follow-up across several people and deadlines.

Preferred

• Experience with electrical, HVAC, fire, solar or other technical service teams.

Compensation is discussed at interview and confirmed in writing in the offer letter.