Service Coordinator

Jobitus; Ghaziabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

Jobitus is seeking a Service Coordinator in Delhi NCR to support the Service department. The role requires coordinating service calls, site visits, and AMC activities while ensuring timely completion and accurate record-keeping.

You will interact with customers, assign engineers, and liaise with Sales and Accounts to drive smooth service delivery. Strong organizational and follow-up skills are essential.

Qualifications

• Graduate or Diploma in any relevant field.
• 1–4 years of experience in service coordination, customer support, or technical coordination.
• Good communication and coordination skills.

Responsibilities

• Coordinate and schedule service calls, breakdowns, AMC visits, and preventive maintenance.
• Assign service engineers based on customer requirements and location.
• Coordinate with customers regarding service schedules, site visits, and requirements.
• Maintain daily records of service calls and engineer visits.
• Follow up with engineers for service reports and job completion status.
• Prepare and share service quotations, AMC proposals, and reports as required.
• Coordinate with Sales, Accounts, and Service teams for smooth execution.
• Track pending service calls and ensure timely closure.
• Maintain customer, AMC, and service history records in CRM/Excel.
• Follow up with customers for service-related payments and outstanding amounts.

Skills

Communication

Coordination

MS Excel

Education

Graduate or Diploma

Tools

CRM/Excel

Job description

Service Coordinator

*Department:* Service

*Experience:* 1–4 Years

*Location:* Delhi NCR

Key Responsibilities

• Coordinate and schedule *service calls, breakdowns, AMC visits, and preventive maintenance*.
• Assign service engineers based on customer requirements and location.
• Coordinate with customers regarding *service schedules, site visits, and requirements*.
• Maintain daily records of service calls and engineer visits.
• Follow up with engineers for *service reports and job completion status*.
• Prepare and share service quotations, AMC proposals, and reports as required.
• Coordinate with Sales, Accounts, and Service teams for smooth execution.
• Track pending service calls and ensure timely closure.
• Maintain customer, AMC, and service history records in *CRM/Excel*.
• Follow up with customers for *service-related payments and outstanding amounts*, wherever required.

Requirements

• Graduate/Diploma in any relevant field.
• 1–4 years of experience in service coordination, customer support, or technical coordination
• Good communication and coordination skills.
• Good knowledge of MS Excel, Word, and email communication
• Strong follow-up and organizational skills.
• Ability to handle multiple service requests and prioritize tasks.
• Customer-focused and proactive approach.