Service Coordinator

Recex Pvt Ltd.; Ghaziabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

Recex Pvt Ltd. is seeking a Service Coordinator to manage service calls, site visits, and AMC schedules across the Delhi NCR region.

You will coordinate with customers, assign engineers, maintain records in CRM/Excel, and help prepare quotations and reports to ensure seamless service delivery. The role requires 1–4 years of hands-on experience, strong communication, and excellent organizational skills to handle multiple requests simultaneously and ensure timely follow-ups with customers and

Qualifications

• Graduate or diploma in any relevant field.
• 1–4 years of experience in service coordination, customer support, or technical coordination
• Good communication and coordination skills.
• Good knowledge of MS Excel, Word, and email communication
• Strong follow-up and organizational skills.

Responsibilities

• Coordinate and schedule service calls, breakdowns, AMC visits, and preventive maintenance.
• Assign service engineers based on customer requirements and location.
• Coordinate with customers regarding service schedules, site visits, and requirements.
• Maintain daily records of service calls and engineer visits.
• Follow up with engineers for service reports and job completion status.
• Prepare and share service quotations, AMC proposals, and reports as required.
• Coordinate with Sales, Accounts, and Service teams for smooth execution.
• Track pending service calls and ensure timely closure.
• Maintain customer, AMC, and service history records in CRM/Excel.
• Follow up with customers for service-related payments and outstanding amounts, wherever required.

Skills

Service coordination

Customer support

MS Excel

MS Word

Communication

Multi-tasking

Education

Graduate/Diploma

Tools

CRM

CRM software

MS Excel

Job description

Service Coordinator

Department: Service

Experience: 1–4 Years

Location: Delhi NCR

Key Responsibilities

• Coordinate and schedule *service calls, breakdowns, AMC visits, and preventive maintenance*.
• Assign service engineers based on customer requirements and location.
• Coordinate with customers regarding *service schedules, site visits, and requirements*.
• Maintain daily records of service calls and engineer visits.
• Follow up with engineers for *service reports and job completion status*.
• Prepare and share service quotations, AMC proposals, and reports as required.
• Coordinate with Sales, Accounts, and Service teams for smooth execution.
• Track pending service calls and ensure timely closure.
• Maintain customer, AMC, and service history records in *CRM/Excel*.
• Follow up with customers for *service-related payments and outstanding amounts*, wherever required.

Requirements

• Graduate/Diploma in any relevant field.
• 1–4 years of experience in service coordination, customer support, or technical coordination
• Good communication and coordination skills.
• Good knowledge of MS Excel, Word, and email communication
• Strong follow-up and organizational skills.
• Ability to handle multiple service requests and prioritize tasks.
• Customer-focused and proactive approach.