Service Advisor

The Chhattisgarh Auto Cares; Raipur; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Provident Fund & ESIC

Job summary

The Chhattisgarh Auto Cares is seeking a motivated Supervisor/Service Advisor for a full-time, on-site role in Raipur, Chhattisgarh. You will be the primary contact between customers and the workshop team, documenting concerns and guiding service requests with clear communication.

Responsibilities include preparing job cards, explaining options, coordinating with technicians, updating customers on status and costs, and ensuring quality service while maintaining records and following processes.

Qualifications

• Customer-focused service mindset.
• Clear communication of technical information to customers.
• Basic understanding of automotive systems and service processes.

Responsibilities

• Prepare job cards and explain recommended services and repair options to customers.
• Coordinate with technicians and update customers on job status, costs, and timelines.
• Review completed work, handle invoicing, and arrange vehicle delivery.
• Address customer queries or complaints to ensure a positive service experience.
• Maintain organized records and follow company processes to support workshop efficiency.

Education

High school diploma or equivalent

Vocational/Technical automotive training

Job description

Role & responsibilities

This is a full-time, on-site Supervisor / Service Advisor role based in Raipur, Chhattisgarh.

The Supervisor serves as the primary point of contact between customers and the workshop team, welcoming customers, understanding their vehicle concerns, and documenting service requests clearly and accurately.

Day-to-day responsibilities include preparing job cards, explaining recommended services and repair options, coordinating with technicians, and updating customers on job status, costs, and timelines.

The role also involves reviewing completed work, handling invoicing, arranging vehicle delivery, and addressing customer queries or complaints to ensure a positive service experience.

The Service Advisor is expected to maintain organized records, follow company processes, and contribute to overall workshop efficiency and customer satisfaction.

Preferred candidate profile

Ability to deliver customer-focused service with a strong commitment to customer satisfaction.

Clear, confident communication skills for explaining technical information in simple terms and managing customer expectations.

Basic understanding of automotive systems and service processes.

Strong organizational and time-management skills, with attention to detail in documentation and invoicing.

Comfort working in a fast-paced workshop environment and collaborating with technicians, parts staff, and management.

Prior experience in an automotive service advisor or customer-facing role is preferred but freshers are encouraged to apply.

High school diploma or equivalent required; vocational or technical training in automotive or a related field is an advantage.

Perks and benefits

• Provident Fund & ESIC