Service Advisor

Trident Trucking; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Trident Trucking in Bengaluru is seeking a service advisor to be the primary liaison between customers and the workshop, ensuring accurate documentation and clear communication of service needs.

You will prepare work orders, provide cost estimates, and coordinate with technicians to track progress, aiming for timely delivery and high customer satisfaction.

Qualifications

• Excellent communication and customer handling skills.
• Basic knowledge of automotive repair/maintenance.
• Strong problem-solving and time management.
• Proficiency in computer software.
• Ability to work with a team and upsell services.
• Polite, professional, and target-driven.

Responsibilities

• Act as the primary point of contact between customers and the service department.
• Document customer concerns and required repairs accurately.
• Prepare and submit detailed work orders to the workshop team.
• Provide cost estimates and explain service processes to customers.
• Coordinate with technicians to track job progress and ensure timely delivery.
• Update customers on service status and manage expectations effectively.
• Ensure customer satisfaction through professional communication and follow-up.
• Maintain accurate records of service visits and transactions.

Skills

Communication skills

Customer handling

Automotive knowledge

Problem-solving

Time management

Computer software skills

Teamwork coordination

Polite and professional

Upselling ability

Job description

• Good communication customer handling
• Basic automotive knowledge
• Problem-solving attitude
• Time management
• Computer software skills
• Teamwork coordination
• Polite and professional
• Target-driven with upselling ability

Responsibilities:

• Act as the primary point of contact between customers and the service department
• Understand customer concerns and accurately document required repairs or service needs
• Prepare and submit detailed work orders to the workshop team
• Provide cost estimates and explain service processes to customers
• Coordinate with technicians to track job progress and ensure timely delivery
• Update customers on service status and manage expectations effectively
• Ensure customer satisfaction through professional communication and follow-up
• Maintain accurate records of service visits and transactions