Non Voice Process Customer Care Executive

Talent Acquaintance; Kolkata District; On-site; INR 223,000 - 391,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to handle inquiries and resolve issues with courtesy. You will provide timely product information, build lasting relationships, and collaborate with internal teams to address complaints while maintaining strong product knowledge.

The role also emphasizes meeting quality and sales targets in a dynamic environment. The ideal candidate demonstrates excellent communication, adaptability, and teamwork to thrive in a fast-paced setting and

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Analytical skills

Computer literacy

Multitasking

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.