Non Voice Process Customer Care Executive

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Coimbatore seeks a Customer Support Executive to handle inquiries, provide accurate product information, and build lasting relationships with customers. You will work with internal teams to resolve complex issues, maintain up-to-date product knowledge, and strive to meet quality metrics and sales goals.

The role emphasizes a patient, solution-oriented approach and teamwork in a fast-paced setting.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Attention to detail

Teamwork

Tools

Software familiarity

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.