Non Voice Process Customer Care Executive

Talent Acquaintance; Greater Noida; On-site; INR 220,000 - 420,000; Part time

Job summary

Talent Acquaintance in India is seeking a customer care associate to handle inquiries, provide timely product information, and resolve issues with courtesy. You will build relationships to ensure long-term satisfaction and collaborate with internal teams to address complaints.

The role requires excellent communication, ability to work in a fast-paced environment, strong analytical skills, proficiency with computer systems, and a positive attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Customer communication

Interpersonal skills

Fast-paced adaptation

Problem-solving

Analytical skills

Attention to detail

Teamwork

Computer systems proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.