Non Voice Process Customer Care Executive

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance seeks a dedicated Customer Support Associate to handle inquiries, provide product information, and build lasting customer relationships. You will collaborate with internal teams to resolve issues and contribute to high satisfaction and sales targets.

The role requires excellent communication, strong problem-solving skills, and the ability to adapt to a fast-paced environment with multiple priorities. Bengaluru-based candidates are preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills.
• Proficient with computer systems and software applications.
• Adaptability to changing priorities and situations.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers for long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Multitasking

Problem-solving

Computer skills

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.