Senior Travel Consultant

TL365; Dadri; On-site; INR 400,000 - 640,000; Full time

Job summary

TL 365 is seeking a skilled Travel Consultant to join our team in India. The ideal candidate has experience in international ticketing, corporate handling, and inbound call support for global clients, especially US market.

You will use GDS systems (Amadeus, Sabre, Worldspan, Apollo, GAL) to book and modify tickets, assist B2B partners, and maintain accurate records. A 24/7 rotational shift with 9-hour shifts is expected.

Qualifications

• 3–8 years in travel consultancy, corporate handling, or international ticketing.
• Senior roles require 5+ years of experience.

Responsibilities

• Handle inbound calls from international passengers and US/Canada clients.
• Book and modify tickets using GDS systems.
• Assist B2B partners with travel inquiries while upholding service standards.
• Resolve ticketing and travel logistics queries focusing on US geography.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure smooth operations.
• Adopt 24/7 rotational shifts, including nights and weekends.

Skills

Travel consultancy

Communication skills

US market knowledge

Willingness to work shifts

Education

Bachelor's degree

Tools

Amadeus

Sabre

Worldspan

Apollo

GAL

Job description

TL 365 is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.

Key Responsibilities:

• Handle inbound calls from passengers of international airlines and US/Canada based corporate clients, providing seamless travel solutions.
• Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
• Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.
• Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.
• Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.

Skills & Qualifications:

• Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).
• Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
• Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.
• Communication: Excellent verbal and written English skills for global client interactions.
• Work Ethic: Willingness to work in rotational shifts, including nights/weekends.
• Education: Graduate from a recognized university.