Associate Travel Support (US)

Itilite; Bengaluru; On-site; INR 4,302,000 - 6,214,000; Full time

Job summary

Itilite in Bengaluru, India is seeking a Travel Consultant to provide exceptional traveler care and customer service. You will accurately complete end to end international travel requirements for air, hotel, car and rail, and research optimal itineraries.

The role demands strong geographical knowledge of international itineraries, excellent written and verbal communication, and flexibility to work weekends and public holidays. You will coach peers and ensure SLA adherence.

Qualifications

• Excellent verbal and written communication skills.
• Geographical knowledge of international itineraries is mandatory.
• Ability to work flexible rosters including weekends and public holidays.
• Willingness to coach peers and mentor juniors.
• Research and resolve inquiries with a focus on SLA.

Responsibilities

• Provide exceptional traveler care and customer service to clients.
• Accurately complete end to end international travel requirements for air, hotel, car, rail.
• Coordinate with multiple departments to ensure quick resolution for SLA adherence.
• Research and resolve client inquiries/issues at point of sale; mentor peers.
• Deliver consultative multi-country routings for best fares and carrier usage.
• Engage with client travel policies to advise on efficient routings.
• Embrace a superior consultative value and work as a team player.

Skills

Excellent communication

Geographical knowledge

Customer service

SLA adherence

Team coaching

Flexibility in schedule

Tools

Travel technology/tools

Job description

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage