Senior Trainer

Kriyalogic Technologies; Chennai District; On-site; INR 420,000 - 660,000; Full time

Job summary

Kriyalogic Technologies in Chennai district, Tamil Nadu, seeks an experienced training professional to lead BPO sales training initiatives. You will design, deliver, and evaluate training programs for new hires and existing staff in sales processes, products, and soft skills.

You will develop engaging modules, conduct role plays and assessments, and provide ongoing coaching to improve performance. This role requires strong coordination with Operations and Quality teams and the ability to

Qualifications

• Prior experience in BPO Sales Training is mandatory.
• Experience delivering product, process, sales, and soft-skills training.

Responsibilities

• Conduct training programs for new joiners and existing employees in BPO Sales processes.
• Deliver product, process, sales, and soft-skills training.
• Develop and deliver engaging training modules, presentations, and assessments.
• Monitor trainee performance and provide regular feedback and coaching.
• Conduct role plays, mock calls, knowledge checks, and assessments.
• Identify training gaps and implement appropriate action plans.
• Coordinate with Operations and Quality teams to ensure training effectiveness.
• Track training performance, attendance, nesting performance, and certification results.
• Prepare and maintain daily, weekly, and monthly training reports.

Skills

BPO sales training

Training delivery

Coaching

Role plays

Job description

Key Responsibilities

• Prior experience in BPO Sales Training is mandatory Conduct training programs for new joiners and existing employees in BPO Sales processes.
• Deliver product, process, sales, and soft-skills training.
• Develop and deliver engaging training modules, presentations, and assessments.
• Monitor trainee performance and provide regular feedback and coaching.
• Conduct role plays, mock calls, knowledge checks, and assessments.
• Identify training gaps and implement appropriate action plans.
• Coordinate with Operations and Quality teams to ensure training effectiveness.
• Track training performance, attendance, nesting performance, and certification results.
• Prepare and maintain daily, weekly, and monthly training reports.