Process Trainer

Team Vertex Global Services; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Team Vertex Global Services in India is seeking a dedicated trainer to conduct induction and process training for new hires, deliver soft skills and communication training, and monitor agent performance with coaching. The role also involves content design, assessments, and collaboration with operations to identify training needs.

The ideal candidate will have strong communication and presentation skills, deep knowledge of BPO processes and customer handling, and the ability to engage and

Responsibilities

• Conduct induction and process training for new hires.
• Deliver soft skills and communication training.
• Monitor agent performance and provide coaching.
• Design training content and conduct assessments.
• Collaborate with operations to identify training needs.
• Excellent communication and presentation skills.
• Strong knowledge of BPO processes and customer handling.
• Ability to engage and motivate learners.
• Prior experience as a trainer in a BPO environment preferred.

Job description

• Conduct induction and process training for new hires.
• Deliver soft skills and communication training.
• Monitor agent performance and provide coaching.
• Design training content and conduct assessments.
• Collaborate with operations to identify training needs.
• Excellent communication and presentation skills.
• Strong knowledge of BPO processes and customer handling.
• Ability to engage and motivate learners.
• Prior experience as a trainer in a BPO environment preferred.